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38 Posts

02-14-2018

India

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K8 note Mobile network connection is not stable and heats pretty quick.

2018-02-15, 12:09 PM

I can't seem to get a stable network connection on my k8 note. I brought it 10 days ago and I'm facing heating issues. It gets hot on even slightest amount of use. Please help me with this. Is this because of the network not being stable? Battery is also not upto the mark as it has 4000mah.

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38 Posts

02-14-2018

India

76 Signins

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  • Posts: 38
  • Registered: ‎02-14-2018
  • Location: India
  • Views: 774
  • Message 2 of 5

Re: K8 note Mobile network connection is not stable and heats pretty quick.

2018-02-15, 12:12 PM

Am I the only one who is facing the heating issue or is it common for all k8 note users? Please reply.

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3949 Posts

12-01-2016

Philippines

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Re: K8 note Mobile network connection is not stable and heats pretty quick.

2018-02-15, 17:52 PM

Hi smilinglad,

 

Heat is a normal result of using power on the phone, but it's almost never something you need to worry about. Watch this video to help your phone to keep cool. It talks about Moto phones it applies to Lenovo too.

 

For the network issue, is this happening to all places/time? Have you also tried another sim card if the issue is the same?

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.Need help updating your profile? See here.

 

Regards,
Daisy
Moto-Lenovo Support

 

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38 Posts

02-14-2018

India

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774 Page Views

  • Posts: 38
  • Registered: ‎02-14-2018
  • Location: India
  • Views: 774
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Re: K8 note Mobile network connection is not stable and heats pretty quick.

2018-03-03, 14:52 PM

Hello. Yes, I keep getting a fluctuation in my Vodafone Sim. It's always nearly 0. I mean, there are no bars on the display! When I check the signal strength, it shows around -103 dbm. Is it a problem with the sim or the phone? And yes, I tried it with docomo, it's a 3G sim, so there's no fluctuation I guess. But I see a roaming symbol on my docomo sim. But the fluctuation is somewhat overcome!

 

Device name - K8 Note - 64Gb, 4Gb variant.

Carrier - Vodafone 4G

What serial number are you asking for?

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38 Posts

02-14-2018

India

76 Signins

774 Page Views

  • Posts: 38
  • Registered: ‎02-14-2018
  • Location: India
  • Views: 774
  • Message 5 of 5

Re: K8 note Mobile network connection is not stable and heats pretty quick.

2018-03-03, 14:55 PM

You just said that 'heating' is normal. Well, I completely disagree here. I earlier used the Vodafone Sim in my Lenovo A6000 plus phone and have never ever come across this sort of heating problem. When I approached the Lenovo service center, those people just reset my phone and gave it back saying "It's a software issue and has been solved". I'm starting to dislike Lenovo and will never ever opt for Lenovo anytime in the future.

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