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13 Posts

11-26-2017

India

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K8 note Turbo charging is not working after march 2019 update?

2019-05-19, 16:40 PM

My lenovo k8 note turbo charging is not working. When ever I connect my device with my orginal charger it used to show "turbo Power connected" But, now it  was just showing as charging.  Estimated time of charging increased to 8hrs..  i am using company provided charge and cable. Tried by resetting the phone no use. No fault in my charger. I don't understand what to do now. Slowly by updates camera, performance, depth effect, became worst. No charging also.. This will be the last lenovo phone. And i won't suggest to any one to buy lenovo mobiles. Thanks.

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5996 Posts

12-04-2017

India

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Re: K8 note Turbo charging is not working after march 2019 update?

2019-05-21, 9:52 AM

 wrote:

My lenovo k8 note turbo charging is not working. When ever I connect my device with my orginal charger it used to show "turbo Power connected" But, now it  was just showing as charging.  Estimated time of charging increased to 8hrs..  i am using company provided charge and cable. Tried by resetting the phone no use. No fault in my charger. I don't understand what to do now. Slowly by updates camera, performance, depth effect, became worst. No charging also.. This will be the last lenovo phone. And i won't suggest to any one to buy lenovo mobiles. Thanks.


Sorry about the ongoing trouble, thank you for posting here. Just to narrow down—may I know if you have tried testing with other Charger/Cable to see if that makes any difference?

 

Have you tried charging your device in Safe Mode or by turning your device off to see how it goes?

 

If none of these helps, then having your device perform Factory Data Reset without restoring any apps. If not, the next logical option would be to have your device sent for Service/Repair.

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

06-27-2019

India

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Re: K8 note Turbo charging is not working after march 2019 update?

2019-06-27, 8:31 AM

Same problem for me too and it makes frustrated. Any fix is available?

If nothing then I'll change my phone. Lenovo is waste anymore.

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1 Posts

08-15-2020

Afghanistan

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Re:K8 note Turbo charging is not working after march 2019 update?

2020-08-15, 6:44 AM

I had the same problem with the charger so I bought a new charger. it was working fine until it started again.

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12594 Posts

03-05-2018

United States of America

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Re:K8 note Turbo charging is not working after march 2019 update?

2020-08-19, 18:40 PM

Hi Kazutokirigaya,

 

I will be glad to help you with this. Does it happen even if the phone's battery is below 10%? Can you check if same thing happen in safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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