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Lenovo PhonesK8 [XT1902] Smartphones
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9 Posts

11-23-2018

India

51 Signins

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  • Posts: 9
  • Registered: ‎11-23-2018
  • Location: India
  • Views: 298
  • Message 1 of 5

K8 note entering boot cycle and hanging at lock screen

2018-11-23, 13:02 PM

Need help from Moto agent!!!

1)Phone started hanging 15 days back.

2)Phone restarted automatically and started hanging at lock screen and entered boot cycle at lenevo logo.

3) next tried hard reset , problem not solved .

4) kept the phone for 2 days switched off , phone turned on but started hanging after 5- 10 min of use,done factory reset after that,issue was solved initially but again started hanging after one day of use.

5) again did factory reset after deleting  Google phonebackup in google drive,but problem was not solved and phone restarted randomly after screen freezing

6)visited service centre last week ,they told new update will come this week and problem will be solved after that but still no update till now.

7) tried to rescue via lenevo Moto smart assistant ,but flash image does not matches phone system image ...and no rescue not working stuck at 67%.

8)no solution is working .. phone starting after factory reset but again entering boot cycle if restarted 

9)again done factory reset just now ...but phone is hanging after signing in to google...but my account don't have any back up plz help ...not able to use the phone ...it's becoming a headache now..

 

 

 

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28 Posts

10-24-2017

India

71 Signins

617 Page Views

  • Posts: 28
  • Registered: ‎10-24-2017
  • Location: India
  • Views: 617
  • Message 2 of 5

Re: K8 note entering boot cycle and hanging at lock screen

2018-11-26, 12:02 PM

I had the same issue last week . I went to the nearest service center and asked for reinstall device's software ( cuz I thought it was a soft brick).But that doesn't work, after the software update they check still the problem exist and sadly it is??.

The asked me to handover my device and said that they will contact me within 2 days.  The next day they contacted me and said it's a hardware level issue and they need to replace the main board. My device was on warranty so they replaced without asking any money. Now my device is fine but my IMEI chagged due to the new board.

I suggest you to visit the nearest Authorized service center, they will help. Mark it as a solution if it helped.

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2 Posts

11-29-2018

India

3 Signins

57 Page Views

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  • Registered: ‎11-29-2018
  • Location: India
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  • Message 3 of 5

Re: K8 note entering boot cycle and hanging at lock screen

2018-11-29, 12:19 PM

I was told my phone has a mother board problem and was given back, saying nothing can be done .

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127 Posts

12-09-2018

India

77 Signins

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  • Posts: 127
  • Registered: ‎12-09-2018
  • Location: India
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  • Message 4 of 5

Re: K8 note entering boot cycle and hanging at lock screen

2018-12-09, 16:40 PM
Could you please ask the service centre what would the charge if warranty period is over ?
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5996 Posts

12-04-2017

India

1170 Signins

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  • Posts: 5996
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  • Location: India
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Re: K8 note entering boot cycle and hanging at lock screen

2019-04-15, 9:39 AM

Please do not start new threads before searching for existing threads on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. There is already a long discussion on this here, so please post there.
Locking this thread.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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