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4 Posts

06-19-2018

India

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K8 note not connecting to wifi and showing saved only

2021-03-08, 11:59 AM

Greeting!!

I am trying to connect my lenovo K8 note to my wifi running on optical fibre but it is not connecting to it and everytime i enter the password it shows saved and that's it but not obtaining ip address and connecting even after forgetting and trying all sort of things like resetting the router and all settings.... But still the same it shows saved after entering password and when I again click it at the place where I have to enter the password it shows (unchanged) in transparent gray letters and when I again enter the password it shows saved and dont connect...

Pls help to resolve this problem...

Regards

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14293 Posts

03-05-2018

United States of America

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Re:K8 note not connecting to wifi and showing saved only

2021-03-08, 17:46 PM

Hi Ankur2004

 

I would like to confirm, are you able to connect to other WiFi? Also, have you tried forgetting all WiFi networks? Settings > Network & internet > WiFi > Tap the gear icon next to each WiFi devices > Forget or Unpair. Once done, just pair with the WiFi you're having an issue with. I would also suggest try pairing while the phone is in Safe mode.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

I hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

05-08-2021

India

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Re:K8 note not connecting to wifi and showing saved only

2021-05-08, 7:47 AM

My K8 note not connecting to wifi (fibre line) just shows saved network and a ? sign. Earlier I've used other WiFi networks on this device.  Hotspot is working fine. 

 

I've tried resetting of network settings, resetting router, forgetting network and re-pairing including in safe mode numerous times, assistance of ISP.  Nothing works.

 

Is there any way out. 

 

 

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
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  • Message 4 of 6

Re:K8 note not connecting to wifi and showing saved only

2021-05-10, 19:39 PM

Hi Tarun_Pr

 

Looks like some sort of WiFi configuration from your WiFi provider. You've tried possible troubleshooting steps for this. Have you reaching out your provider? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

05-08-2021

India

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  • Message 5 of 6

Re:K8 note not connecting to wifi and showing saved only

2021-05-12, 3:12 AM

Hi,

I had reached out to the service provider. They after checking configuration confirmed that this is not an issue of WiFi service. My all other devices are connected to the same network. 

Thank you

 

Tarun_Pr

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 6 of 6

Re:K8 note not connecting to wifi and showing saved only

2021-05-12, 18:57 PM

Hi Tarun_Pr

 

It seems that we have tried all possible troubleshooting steps. Last thing we can try is to do factory data reset. Kindly backup important files/apps to make sure you won't lose them. Setup your phone without restoring your backup. See if that fixes this. Thanks.

 

Settings > System > Reset Options > Factory Data Reset

 

Best regards,
Rich
Motorola-Lenovo Support



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