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Lenovo PhonesK8 [XT1902] Smartphones
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6 Posts

11-08-2017

India

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  • Message 11 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2017-12-05, 17:45 PM

I'm not using any type of screen protectors. I haven't used any on this device ever. But I'm still having issues with the proximity sensor. Sometimes it works, but most of the time it doesn't. It's really disappointing. Please do something about it.

Let me know what you can do.

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10 Posts

10-16-2017

India

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  • Message 12 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2017-12-10, 6:35 AM

Proximity sensor of lenovo k8 plus suddenly stopped working...  Plz help me....

    I have done the hardware test...  but still it is not working....  what to do now???

 

Admin note; post merged in, subject edited.

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33 Posts

10-08-2017

India

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  • Message 13 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2017-12-10, 12:12 PM

wrote:

I'm not using any type of screen protectors. I haven't used any on this device ever. But I'm still having issues with the proximity sensor. Sometimes it works, but most of the time it doesn't. It's really disappointing. Please do something about it.

Let me know what you can do.


 

Then you need to take your phone to Lenovo customer services centre, may be they will be helping you...  

 

Admin note; posts merged in, quote added for clarity.

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33 Posts

10-08-2017

India

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  • Message 14 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2017-12-10, 12:23 PM

wrote:

Proximity sensor of lenovo k8 plus suddenly stopped working...  Plz help me....

    I have done the hardware test...  but still it is not working....  what to do now???


 

If you're using any screen guard or tempered glass , I'll suggesting you please remove those from phone , often they create another layer above proximity sensors , that's why it becomes tougher for sensors to detect objects (how far it close it is ) , please don't use that . By the way k8 devices are protected with pretty cool Corning Gorilla glass protector and 2.5D curved HD display , so do you need that tempered glass ???

And now if you say that you don't even have any tempered glass or screen protector, so I'll be requesting you take your phone to Lenovo customer services centre (as you have tested hardware through Lenovo help app ) . 

Good luck .

 

Admin note; post merged in, subject edited. Quote added for clarity.

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1 Posts

12-13-2017

India

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  • Message 15 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2017-12-13, 13:50 PM

Admin note; post without content merged in, subject was: In my phone Lenovo k8 plus proximity sensor is not working bcoz of which during call screen is on

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390 Posts

12-01-2016

United States of America

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  • Message 16 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2017-12-13, 16:42 PM

Hi Psvishu,

 

We understand your concern and we would like to help. You can go to Help App and run a diagnostic on the device. If it detects that there's an issue on the proximity sensor, I would suggest sending it in for a repair. 

 

Here's our Lenovo Service Provider full list: https://support.lenovo.com/us/en/documents/ht118678

 

Regards,
Rica
Moto-Lenovo Support

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1 Posts

09-24-2017

India

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  • Message 17 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2018-01-02, 15:42 PM

While on call , screen doesn't go blank and remains awake which ends up with call cuts or something else.

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22 Posts

03-21-2018

India

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  • Message 18 of 29

Re: LENOVO K8 PLUS Proximity Sensor not working

2018-04-28, 2:03 AM

Happend few days ago.. Proximity sensor stopped working during call.. Already​ done factory reset and sensor test in Lenovo Help App which got failed.. please Fix This.. Thanks

 

Admin note; post merged in, subject edited.

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2 Posts

06-12-2018

India

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  • Message 19 of 29

Proximity sensor issue in K8 plus

2018-06-12, 10:01 AM

I have problem with proximity sensor issue in my phone Lenovo K8 plus. While calling display remain on and it causes unwanted click in the screen. Help me to resolve. 

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5418 Posts

07-12-2014

United States of America

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  • Message 20 of 29

Re: Proximity sensor issue in K8 plus

2018-06-13, 16:54 PM

 wrote:

I have problem with proximity sensor issue in my phone Lenovo K8 plus. While calling display remain on and it causes unwanted click in the screen. Help me to resolve. 


Please test to see if this will persist in safe mode. It will help eliminate the likelihood that a third-party app is messing with your phone. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Regards,
JM
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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