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Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 31,433
Message 316 of 511

Lenovo K8 Note - Auto Restart issue/Boot Loop

Hi All,

 

Welcome to Lenovo Community!

 

Please post here for any issues in regards to the Lenovo K8 Note 'Auto-restart/Boot loops related. Also, please make sure to update your profile with the IMEI number of your phone? 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Do let us know:

  • From when did you start noticing the issue?
  • What steps you have already tried?
  • Have you submitted your device for repair?
  • Is there any Physical/Liquid damage on your device?

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
PurviVasha
Blue Screen Again
Posts: 2
Registered: ‎09-03-2017
Location: IN
Views: 36,843
Message 1 of 511

Lenovo K8 Note Auto Restart

My Lenovo K8 Note restarts automatically. Sometimes 2-3 times a day. How do I disable the same or is it some kind of a bug? Has anybody else faced this issue? If yes, please share the fix for the same, if you have one.

Moto_Venice
Bit Torrent
Posts: 2,116
Registered: ‎10-07-2016
Location: PH
Views: 36,481
Message 2 of 511

Re: Lenovo K8 Note Auto Restart

Hi PurviVasha, 

 

Boot your device to Safe Mode first and observe.Press and hold Power button until "Power off" shows then press and hold "Power off" until "Reboot to safe mode" shows and touch "OK". Let me know how it goes. 

 

Regards, 

Venice 

Moto-Lenovo Support 

Suji451
Blue Screen Again
Posts: 7
Registered: ‎08-17-2016
Location: IN
Views: 36,469
Message 3 of 511

Re: Lenovo K8 Note Auto Restart

In safe mode, system is throwing message 'process.android.media not working'

Moto_Venice
Bit Torrent
Posts: 2,116
Registered: ‎10-07-2016
Location: PH
Views: 36,435
Message 4 of 511

Re: Lenovo K8 Note Auto Restart


@Suji451 wrote:

In safe mode, system is throwing message 'process.android.media not working'


That's weird. Do you have an SD Card on the phone? Have you tried removing it? If so, let's try to perform a Reset on your device. You can do it on Settings (Back up and Reset) or do a Hard Reset. Here are the instructions on how to perform it: 

 

1. Volume Up + Power until screen displays a black screen with small white text and release keys
2. Use Volume Up until the arrow points to recover and tap Volume Down.
3. You will see a Lenovo Screen followed by a No Command Screen (Green Android robot laying on it's back)
4. Press and hold the power button and tap the Volume Up button.

5. You'll see a white screen with text, press Volume up to Scroll to Recovery and Volume down to Select it. 

 

Make sure first to remove SD Card and Sim Card (if you have) on the device back up your device and don't forget the Gmail and password you sync on the device when you set it up. 

 

-Venice 

shindvs1
Paper Tape
Posts: 3
Registered: ‎09-17-2017
Location: IN
Views: 36,314
Message 5 of 511

Re: Lenovo K8 Note Auto Restart

Every agent or call  center you get same answer 

Boot your device in safe mode 

Is That correct ansewr ??

No 

Please give correct answer 

get details of mobile then  answer  

Dhruba7
What's DOS?
Posts: 1
Registered: ‎11-26-2017
Location: IN
Views: 35,535
Message 6 of 511

Re: Lenovo K8 Note Auto Restart

Why Lenovo k8 auto restart after 2 days or 1 day need some solution....

recy
Paper Tape
Posts: 1
Registered: ‎04-25-2018
Location: PH
Views: 34,707
Message 7 of 511

Re: Lenovo K8 Note Auto Restart

Hello, so what do I do in safe mode? Do I just observe the device? For how long?

In safe mode many apps and widgets don't work so what do I do?

Highlighted
Sknote
Blue Screen Again
Posts: 7
Registered: ‎04-28-2018
Location: IN
Views: 60,342
Message 8 of 511

K8 note restarting repeatedly after oreo update

I was a happy customer of k8 note untill tomorrow, when my phone updated to android O. After update it is restarting every minute. What to do.

Guru
Posts: 2,135
Registered: ‎05-24-2016
Location: IN
Views: 60,262
Message 9 of 511

Re: K8 note restarting repeatedly after oreo update

Hey,
Try factory resetting the phone.
Regards,
Amal

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