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12-04-2017

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Lenovo K8 Note - Auto Restart issue/Boot Loop

2019-04-15, 9:12 AM

Hi All,

 

Welcome to Lenovo Community!

 

Please post here for any issues in regards to the Lenovo K8 Note 'Auto-restart/Boot loops related. Also, please make sure to update your profile with the IMEI number of your phone? 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Do let us know:

  • From when did you start noticing the issue?
  • What steps you have already tried?
  • Have you submitted your device for repair?
  • Is there any Physical/Liquid damage on your device?

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re:Lenovo K8 Note - Auto Restart issue/Boot Loop

2020-02-17, 14:57 PM

Hello Everyone, 

 

Please try doing the factory data reset without restoring your back up/third-party apps. It is important to observe this behavior without any files/apps installed on your phone. By doing this, it will help us isolate if this is software related or a hardware failure. 

 

Factory Data Reset:
Settings > System > Reset options > Factory Reset
*Backup your important files before doing the reset
*Don't restore your backup until observed and have seen improvements

 

Once done, try calibrating the battery to see if it helps. To calibrate the battery: Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. 

 

If you're not experiencing the same auto-restart/boot loop, I recommend installing your apps one at a time until you've found out which app is causing an issue.

 

Lastly, you can try using Rescue and Smart Assistant. (RSA) and do the Rescue function. Here's the link. Please go here for the instructions. Kindly backup important files/apps first to make sure you won't lose your important data. I hope that helps. Otherwise, it is recommended to submit the device for service repair. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

09-04-2017

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Lenovo K8 Note Auto Restart

2017-09-04, 5:33 AM

My Lenovo K8 Note restarts automatically. Sometimes 2-3 times a day. How do I disable the same or is it some kind of a bug? Has anybody else faced this issue? If yes, please share the fix for the same, if you have one.

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10-07-2016

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Re: Lenovo K8 Note Auto Restart

2017-09-04, 18:33 PM

Hi PurviVasha, 

 

Boot your device to Safe Mode first and observe.Press and hold Power button until "Power off" shows then press and hold "Power off" until "Reboot to safe mode" shows and touch "OK". Let me know how it goes. 

 

Regards, 

Venice 

Moto-Lenovo Support 

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9 Posts

08-17-2016

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Re: Lenovo K8 Note Auto Restart

2017-09-05, 6:11 AM

In safe mode, system is throwing message 'process.android.media not working'

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Re: Lenovo K8 Note Auto Restart

2017-09-06, 18:34 PM

wrote:

In safe mode, system is throwing message 'process.android.media not working'


That's weird. Do you have an SD Card on the phone? Have you tried removing it? If so, let's try to perform a Reset on your device. You can do it on Settings (Back up and Reset) or do a Hard Reset. Here are the instructions on how to perform it: 

 

1. Volume Up + Power until screen displays a black screen with small white text and release keys
2. Use Volume Up until the arrow points to recover and tap Volume Down.
3. You will see a Lenovo Screen followed by a No Command Screen (Green Android robot laying on it's back)
4. Press and hold the power button and tap the Volume Up button.

5. You'll see a white screen with text, press Volume up to Scroll to Recovery and Volume down to Select it. 

 

Make sure first to remove SD Card and Sim Card (if you have) on the device back up your device and don't forget the Gmail and password you sync on the device when you set it up. 

 

-Venice 

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4 Posts

09-17-2017

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Re: Lenovo K8 Note Auto Restart

2017-10-02, 13:50 PM

Every agent or call  center you get same answer 

Boot your device in safe mode 

Is That correct ansewr ??

No 

Please give correct answer 

get details of mobile then  answer  

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1 Posts

11-26-2017

India

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Re: Lenovo K8 Note Auto Restart

2017-12-12, 6:45 AM

Why Lenovo k8 auto restart after 2 days or 1 day need some solution....

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04-26-2018

Philippines

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Re: Lenovo K8 Note Auto Restart

2018-04-26, 4:26 AM

Hello, so what do I do in safe mode? Do I just observe the device? For how long?

In safe mode many apps and widgets don't work so what do I do?

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8 Posts

04-29-2018

India

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K8 note restarting repeatedly after oreo update

2018-04-29, 1:44 AM

I was a happy customer of k8 note untill tomorrow, when my phone updated to android O. After update it is restarting every minute. What to do.

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2138 Posts

05-25-2016

India

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Re: K8 note restarting repeatedly after oreo update

2018-04-29, 11:44 AM
Hey,
Try factory resetting the phone.
Regards,
Amal

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Re: K8 note restarting repeatedly after oreo update

2018-04-29, 11:51 AM
Thanks for reply. I charged my phone 100%. Perhaps it solved the problem.
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