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5 Posts

05-02-2018

India

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  • Message 211 of 619

Re: K8 note restarting repeatedly after oreo update

2019-01-14, 5:56 AM
I am having same issue. But the problem is still same.
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66 Posts

08-23-2017

India

186 Signins

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  • Message 212 of 619

Re: Bootloop after November 2018 OTA update - Lenovo K8 Note

2019-01-14, 6:18 AM

Hi Agent_JM

 

I visited the service centre, they did a full firmware flash and still the same issue persists.. It keeps bootlooping..

Now they say that since it is not under warranty anymore we need to replace the motherboard altogether for the cost of Rs. 7000/-..

Also, they mentioned that Lenovo K8 Note series has been facing this issue frequently and this is the only solution...

 

Now, what solution do you provide? The software update screwed up everything for me and now I have no working phone neither can your update fix it?

 

What do you suggest?

 

 


 wrote:

 wrote:

Hello..

I have taken out SIM cards and SD card..
Doesn't make a difference...

Did a reset after that, somehow.. Still the same.. 1 out of 30 attempts I get in the recovery if lucky..


And I did PM you with the thread link and not the qestion, as none of the agent guys are responding even if the post has been lying here for days...


If you already did a factory data reset and tested the phone BEFORE installing or restoring ANY apps, and the problem persists, then service/repair is next step. Please contact our local service center for further assistance. The full list of Lenovo Service Provider (filter it by country, city, service provider name) can be found here: https://support.lenovo.com/us/en/documents/ht118678

 

Regards,
JM
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums.


 

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68 Posts

11-28-2018

United States of America

325 Signins

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  • Message 213 of 619

Re: Update to fix bootlooped/bricked/restarting lenovo k8 note

2019-01-14, 13:03 PM

i'm 100% sure there's a problem with your k8 note's android oreo os

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5996 Posts

12-04-2017

India

1170 Signins

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  • Message 214 of 619

Re: bootloop issue in lenovo k8 note

2019-01-15, 12:11 PM

 wrote:

after i have  received  latest  update  it started  bootloop  issue 


Hi Balaji17,

 

Sorry to hear about this. Just to narrow down—may I know how did you receive the update? Was is via OTP? Was the update performed correctly? Are you able to perform 'Hard Reset' by any chance? If not, the best option would be to have your device sent for Authorised Service Center for further assistance. As they should be able to diagnose your device and assist you accordingly.


Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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66 Posts

08-23-2017

India

186 Signins

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  • Message 215 of 619

Re: K8 note restarting repeatedly after oreo update

2019-01-16, 6:57 AM

I'm facing the same issue now.. After an update, my phone gets into bootloop.. I somehow managed to get into recovery and hard reset with no SIM and SD Card inside, it didn't work.. Took it to the service center, they tried flashing the latest ROM, they gave up as it was still in bootloop.. They said, out of warranty of shell out 7k to replace the motherboard.. Also they said that K8 series are facing this a lot, known issue..

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

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19 Posts

09-26-2017

India

37 Signins

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  • Message 216 of 619

Re: K8 note restarting repeatedly after oreo update

2019-01-16, 7:09 AM
Sorry for ur loss bro ?

I faced the same 2 months ago...n luckily my phone was in warranty period...

I lost my 50+ GBs of persious data ...

I saw on an e comm website ... It was showing 8k for new K8 note ....

So no point in replacing and wasting 7k on motherboard
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9 Posts

01-02-2019

India

45 Signins

323 Page Views

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  • Message 217 of 619

Re: K8 note restarting repeatedly after oreo android 8.0.0 update

2019-01-16, 10:45 AM

Hi Team,

 

I am not getting proper help by customer support team, please anyone could help me with escalation matrix so that I can go further and escalate the same.

 

Please find attached email thread for the same.

 

Regards,

 

Ashishkumar Teli

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1 Posts

05-02-2018

India

12 Signins

136 Page Views

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  • Message 218 of 619

Re: K8 Note restarts automatically when no connection from Wifi

2019-01-16, 11:22 AM

K8 Note restarts automatically when no connection from Wifi and DATA ON

Same problem getting in my K8Note i have also try in safe mode but issue in not detected.

i have problem last 5month i visited Lenovo Service Center they told me when new update came problem is getting resovle.my andriod version is 8.0.0 OMB27.43.68 Security Patch 5Nov2018

If any solution that tell me urgent .in a day 2-3times restart my K8Note

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2 Posts

10-24-2018

India

4 Signins

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  • Message 219 of 619

Re: K8 Note restarts automatically when no connection from Wifi

2019-01-16, 11:56 AM

Hi Daisy,

 

The issue persist after safe mode also. Please help in this.

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66 Posts

08-23-2017

India

186 Signins

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  • Message 220 of 619

Re: Bootloop after November 2018 OTA update - Lenovo K8 Note

2019-01-17, 5:13 AM

No reply from the so called Lenovo Agents.. Give an update, screw up phones, this is all Lenovo has done with K8 series...

No solution what so ever..

At-least tell me should I wait for another update to come and walk-in to the service center and it will fix the phone or should I simply throw it in the dust bin..?

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