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8 Posts

02-28-2019

India

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Re: K8 note restarting repeatedly after oreo update

2019-02-28, 18:47 PM

i received oreo update in the month of november 2018, after few month of goof use and heavy gaming exactly on 26th of feb 2019, i got few restarts issue in my lenovo k8 note phone.

 

1st i thought it may be due to heating, but its almost 4 days now phone is continuously getting resatrt.

i guess i might have seen its resatrting almost 200 times or more

my all stuff are in mobile, 

is it any way that i can restore my data as it is without factort reset

or somethingin recovery mood where this issue can be resolved

 

coz my k8 note is lying without any use like dead...

kinldy lenovo team give me solution for this

 

please comfim if i did factory reset! does lenvo team will assure me that this restarting issue will be solved

 

and please next time before relasing any update , try testing it several time rather relaing it and later putitng users in trouble!!!!

 

by @ datta#goa

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9 Posts

01-02-2019

India

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Re: K8 note restarting repeatedly after oreo update

2019-03-01, 4:25 AM

Ha ha ha.... Welcome on board, we are also waiting for solution but bad luck. In this community no one from Lenovo even bother to reply these posts. 

If your mobile is under warranty then you are lucky, go to service center and they will repair your mobile free of cost. If not in warrenty then they will ask to change motherboard replacement and that will cost arround 13000 i.e. the double cost of the same mobile now we can purchase at 8000 or so. And at any condition your data going to be lost, so forget about the data.

If you can find out any escalation matrix please share with me also, so that we can escalate the same with higher authority.

I guess this is the monopoly of Lenovo that they can make money by doing these things.

 

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6 Posts

03-04-2019

India

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Re: Lenovo K8 Note Auto Restart

2019-03-04, 6:45 AM
Hi Venice,

I'm facing this restarting problem for the past two months. Even after updated to Oreo. Device not allowing to select "safe mode".

How to fix this restarting problem.

Regards,
Ragu
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6 Posts

03-04-2019

India

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Re: K8 Note restart problem

2019-03-06, 6:54 AM

Please share the troubleshooting step again here.

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14293 Posts

03-05-2018

United States of America

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Re: K8 Note restart problem

2019-03-07, 17:19 PM

Hi RVRP,

 

Sure. I would initially recommend booting your phone in safe mode until the restarting of the phone persists.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.


Let me know if there's an improvement. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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6 Posts

03-04-2019

India

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Re: K8 Note restart problem

2019-03-08, 5:57 AM

I logged into safe mode as per your instruction but within 5mins again looping for auto restart.

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14293 Posts

03-05-2018

United States of America

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Re: K8 Note restart problem

2019-03-08, 17:18 PM

Hi RVRP,

 

Looks like a failure with the hardware. Let's try doing factory data reset without restoring your files/apps. Need to observe the phone without any installed apps/files. Backup your files before doing the reset so you won't lose them. See if there's any improvement, make sure your device software is up to date. Otherwise, I recommend sending the phone for repair.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

03-08-2019

India

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Re: Lenovo K8 Note is into boot-loop.Restarting automatically without any command.

2019-03-08, 17:32 PM

any reply or solution to this issue from lenovo?

i have this issue for past 6 months yet to recieve any solution to this problem..

anyone can sugggest what can be done apart from a factory reset?

and i dont think factory reset is only solution to this never ending problem...lenovo developer plz reply

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2 Posts

03-08-2019

India

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Re: Lenovo K8 Note is into boot-loop.Restarting automatically without any command.

2019-03-08, 17:40 PM
why this forums lenovo even there if lenovo doesnt even bother about fixing client issues?
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6 Posts

03-04-2019

India

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Re: K8 Note restart problem

2019-03-09, 7:11 AM
Hi Rich,

I have done with factory data reset and I didn't install any app yet. But no improvement. I had checked with Lenovo/Moto Agent. But no solution for my phone issues. Whether can I have a warranty for these issues.
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