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1 Posts

06-25-2020

United States of America

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  • Posts: 1
  • Registered: ‎06-25-2020
  • Location: United States of America
  • Views: 20
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Lenovo K8 Note Switched Off issue

2020-06-25, 11:11 AM

My Lenovo K8 note is suddenly switched off, when I tried to open a new app or any notification comes.The other time I also observed is when I try to start the phone by pressing power key, before the wallpaper opens, the phone suddenly gets switched off. 

Most interesting, phone works normally when is connected to any power source. Please don't think that battery has any issue. Phone switched off even when batter is 80 % or 100%. During the switched off mode, I have checked that battery is showing correct percentage.

 

I have already tried following options

  1. Factory reset from settings menu
  2. Removed SD card from mobile 
  3. Using Rescue and Smart assistant tried the Rescue option to install the OS again (done successfully as phone is connected to USB charging point)

 

Please  help me to resolve the issue. My phone is only 1.5 yrs. old. 

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