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3 Posts

12-16-2019

India

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  • Message 11 of 18

Battery isuue

2019-12-16, 11:01 AM

My lenovo k8 plus used to charge very slowly 1% in 5 mins but now it has stopped charging. My phone is off and it is not starting. PLEASE HELP

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3 Posts

12-16-2019

India

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  • Message 12 of 18

Battery isuue

2019-12-16, 11:02 AM

My lenovo k8 plus used to charge very slowly 1% in 5 mins but now it has stopped charging. My phone is off and it is not starting.

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14293 Posts

03-05-2018

United States of America

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  • Message 13 of 18

Re: Battery isuue

2019-12-16, 16:15 PM

Hi Ram72,

 

Have you tried using another charger? If the phone still not taking any charge, possible the battery is failing. You may need to visit the service center to have it repaired. 

 

Best regards,
Rich
Motorola-Lenovo Support



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2138 Posts

05-25-2016

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  • Message 14 of 18

Re:Lenovo K8 Note - slow charging battery issue

2020-10-11, 6:44 AM

Hey,

 

You can try using a different cable, different power outlet and a charger. Most cases the issue will be the cable or the battery is failing.

Regards,
Amal

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6 Posts

03-23-2017

India

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  • Message 15 of 18

Re:Lenovo K8 Note - slow charging battery issue

2021-08-03, 13:08 PM

My K8 plus is doing this also.  It taking more than 7-8 hours to charge.

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4687 Posts

10-05-2016

United States of America

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  • Message 16 of 18

Re:Lenovo K8 Note - slow charging battery issue

2021-08-03, 19:21 PM

Hi kaushalkarki,

 

Sorry to know that your phone is taking too long to get fully charged. We'll try our best to help you. For us to further assist you, we'd like to know more details.

 

  • When did it start to happen?
  • Does it happen after an update?
  • Have you tried using different chargers?
  • Have you tried to plug in your charger to different power outlet?
  • Have you checked if you have multiple apps running in the background?
  • Does this happen even when you put it in safe mode? if not, here's how:
  1. Press and hold the Power button until Power off comes up on the screen.
  2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Just turn off and on the phone to boot back to normal mode. Take note that this won't delete any of your data. This step will allow you to run the device with only default apps installed. 

Once you're already in Safe mode, try to observe and see if it has the same thing. If the problem didn't appear while in Safe mode, we suggest uninstalling third party apps starting from the last app you installed (one by one) and see if the problem persists.

 

Regards,
Jess
Motorola Support

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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6 Posts

03-23-2017

India

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  • Message 17 of 18

Re:Lenovo K8 Note - slow charging battery issue

2021-08-04, 0:42 AM
This is happening from 3-4 days. I didn't update anything. I tried charging with other chargers but it didn't work. I used ampere app to check the current it was below 600mA, earlier it was 1500+. Do you think the charging port is damaged?
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4687 Posts

10-05-2016

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  • Message 18 of 18

Re:Lenovo K8 Note - slow charging battery issue

2021-08-09, 20:33 PM

@ kaushalkarki wrote:

This is happening from 3-4 days. I didn't update anything. I tried charging with other chargers but it didn't work. I used ampere app to check the current it was below 600mA, earlier it was 1500+. Do you think the charging port is damaged?

Sorry for the late response kaushalkarki

 

We can't really say if the charging port is damaged without the phone being analyzed or check by service center personnel. I would suggest trying resetting the device with the restore option disabled and see if it has the same thing. Back up everything before doing it so you would be able to retrieve anything back once you reset the phone.\

 

 

Let us know any progress.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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