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44 Posts

09-13-2017

India

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Lenovo K8 Plus Video Sound Background distortion

2019-05-05, 12:09 PM

Hello Team,

 

I am using the default Camera app to record important video, every time I am trying to record then the video is going in waste because it cannot able to record it properly, every time there is background distortion in recorded video, I am sitting in an extremely silent room. Even tried restarting phone couple of time. Everything in my phone is updated too either OS or apps.

Can you please tell the developer team to fix this BUG?

As proof, I have uploaded a video recorded from the default app: https://www.dropbox.com/s/w5vk7iaoz3qs15c/distortion.mp4?dl=0

 

Regards

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5996 Posts

12-04-2017

India

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Re: Lenovo K8 Plus Video Sound Background distortion

2019-05-08, 10:37 AM

Hi BetaBoy,

 

Thank you for the sample video—let me have this shared with our team for further lookups. Will keep you posted. In the meantime—can you test with few third-party video recording app and let us know if you notice any difference? 

 

Does this only happen with video recording?

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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44 Posts

09-13-2017

India

119 Signins

897 Page Views

  • Posts: 44
  • Registered: ‎09-13-2017
  • Location: India
  • Views: 897
  • Message 3 of 5

Re: Lenovo K8 Plus Video Sound Background distortion

2019-05-08, 14:13 PM

Thank you for showing concern, I tried 3rd party camera app called "open camera" and also "Cinema FV5". Faced same voice distortion issue over video. I noticed 1 more thing this problem is random, means if I try to record 3-4 times then maybe one time it will record video without audio distortion.

Yes, this is happening only when video recording, if I am recording my voice normally (without video) everything works well.

I don't think my hardware is faulty, it should be a software issue.

 

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5996 Posts

12-04-2017

India

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  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 4 of 5

Re: Lenovo K8 Plus Video Sound Background distortion

2019-05-10, 13:09 PM

 wrote:

Thank you for showing concern, I tried 3rd party camera app called "open camera" and also "Cinema FV5". Faced same voice distortion issue over video. I noticed 1 more thing this problem is random, means if I try to record 3-4 times then maybe one time it will record video without audio distortion.

Yes, this is happening only when video recording, if I am recording my voice normally (without video) everything works well.

I don't think my hardware is faulty, it should be a software issue.

 


Hi BetaBoy,

 

Thank you for testing, appreciate your efforts. We did notice a little distortion in the sample video you have shared. However, If you have already tried Safe Mode/Factory Data Reset without restoring any apps and tested with no avail. Our best bet would be to have your device sent for Repair/Replacement. 

 

Please note we haven't noticed this issue on other devices—sounds specific to your device. So if you think, this is impacting your device performance—please send your device for Repair.

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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44 Posts

09-13-2017

India

119 Signins

897 Page Views

  • Posts: 44
  • Registered: ‎09-13-2017
  • Location: India
  • Views: 897
  • Message 5 of 5

Re: Lenovo K8 Plus Video Sound Background distortion

2019-05-10, 14:42 PM

This problem is NOT specific to my device only. Unfortunately, I cannot take the device to service centre either.

Just for reference, I am attaching some other users topics complaining regarding the same issue. One phone can be problematic but if other phones are facing the same issue then that's something related to OS issue.

 

https://forums.lenovo.com/t5/K8-XT1902-Smartphones/Audio-issue/m-p/3985670

https://forums.lenovo.com/t5/K8-XT1902-Smartphones/K8-Plus-Problem-with-audio-when-recording-video/td-p/4329307

https://forums.lenovo.com/t5/K8-XT1902-Smartphones/K8-plus-audio/td-p/4411546

 

A humble request from other forum users to test their phones too by recording a video from front camera and tell if there is any sound distortion or not.

 

Regards

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