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25 Posts

09-29-2017

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Lenovo K8 Plus very low microphone volume in Whatsapp

2018-01-11, 9:43 AM

When sending a voice message on whatsapp recording volume is very low.Even when I playback the message with max media volume the sound is barely audible and that too if the phone is held close to the ear.

 

The sound is perfect when I use other audio recording app on the phone or when I call someone.

Sound is also good when recording videos with the inbuilt camera app.

 

 

 

 

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473 Posts

08-28-2017

Philippines

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-01-11, 20:41 PM

wrote:

When sending a voice message on whatsapp recording volume is very low.Even when I playback the message with max media volume the sound is barely audible and that too if the phone is held close to the ear.

 

The sound is perfect when I use other audio recording app on the phone or when I call someone.

Sound is also good when recording videos with the inbuilt camera app.

 

 

 

 


Hi RevantS,

 

We understand how important it is for you to communicate better using Whatsapp. We're here to help. Have you tried checking if the application has a new update? Also, are you using headphones when recording it or no? Thanks!

 

Regards,
Tim
Moto-Lenovo Support

 

 

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25 Posts

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-01-12, 8:51 AM

No Iam not using any headphones and already had the latest version of whatsapp...still recording volume is very low.

Upon searching the forum I found that some other lenovo phones like Lenovo P2 , Moto G5S also had the same problem and it is not resolved.

Is there any way to fix this problem.

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473 Posts

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-01-12, 13:21 PM

wrote:

No Iam not using any headphones and already had the latest version of whatsapp...still recording volume is very low.

Upon searching the forum I found that some other lenovo phones like Lenovo P2 , Moto G5S also had the same problem and it is not resolved.

Is there any way to fix this problem.


Technically, since it's happening on different devices, there's a possibility that this is app-related. We would need to check on it first. I'll pass this along to our respective team. Thanks for reporting this!

 

Regards,
Tim
Moto-Lenovo Support

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3 Posts

02-27-2018

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-02-27, 6:57 AM

When will this issue be resolved. I bought a k8plus in September. I loved it and wanted to buy another one for my mother. But she uses whatsapp voice messages very often and these are ridiculously low volume on k8 plus. I tried everything that one should to check the microphone in other apps, using headset, without headset etc. Did some research to find that it's a software problem on some models of Lenovo phones.

I really would like to buy another one but waiting for this issue to get resolved.

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473 Posts

08-28-2017

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-02-27, 23:15 PM

wrote:

When will this issue be resolved. I bought a k8plus in September. I loved it and wanted to buy another one for my mother. But she uses whatsapp voice messages very often and these are ridiculously low volume on k8 plus. I tried everything that one should to check the microphone in other apps, using headset, without headset etc. Did some research to find that it's a software problem on some models of Lenovo phones.

I really would like to buy another one but waiting for this issue to get resolved.


Hi PM123,

 

This specific concern is not just happening on our devices, it's actually on other android phones as well. We'll see what we can do though. Thanks!

 

Regards,
Tim
Motorola Support

 

 

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3 Posts

02-27-2018

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-03-01, 6:00 AM

Hi Moto_Tim,

Thank you for the prompt reply. I had actually given up for this problem of this otherwise fantastic phone. Now that the issue is under watch, It gives me some hope :)

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25 Posts

09-29-2017

India

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-03-01, 8:51 AM

I found a temporary solution to improve the recording volume.

 

1. Enable Developer Options.

2. Download QuickShortcutMaker App from playstore.

3. Open the app. In the Activities tab search for Engineer mode.

4. Select Engineer mode and Launch it.

5. In Engineer mode swipe to Hardware Testing and select Audio.

6. Then select Volume and then select Audio Record.

7. Select Sound Recording in first drop-down list and Receiver in second.

8. Change UL gain from 72 to 252. (max value)

9. Then press set and press ok in the success dialog box.

 

Now try sending voice messages in Whatsapp. Volume will definitely improve.

(If you know another way of launching Engineer mode you can skip the app download.)

 

 

0 person found this solution to be helpful.

This helped me too

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3 Posts

02-27-2018

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-03-01, 12:07 PM

Hi Revant S

 

Many thanks! It worked

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39 Posts

02-12-2018

India

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Re: Lenovo K8 Plus very low microphone volume in Whatsapp

2018-03-01, 18:12 PM

Not only in whats app but k8plus has some microphone issue it has very low recording sound input issue 

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