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Lenovo K8 automatically locks while in use

2019-07-31, 12:23 PM

My Lenovo K8 Note automatically get screen locked whenever i'm viewing somethin on the phone or working on the phone. Locks automatically within seconds while in use

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Re: Lenovo K8 automatically locks while in use

2019-08-01, 12:15 PM
Hi,
Do you have any banking applications or is the device configured for Office VPN?
Try resetting the app preferences from settings/apps/ tap on the 3 dots and choose reset app preferences.
Regards,
Amal

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Re: Lenovo K8 automatically locks while in use

2019-08-01, 14:50 PM
Hi Amal, I've done app reset as well as network reset twice. But still the problem persists.
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Re: Lenovo K8 automatically locks while in use

2019-08-04, 6:04 AM

 wrote:
Hi Amal, I've done app reset as well as network reset twice. But still the problem persists.

Hi,

Try logging into safe mode and see if the issue exist. To enter safe mode press and hold power button then touch and hold power option.

Regards,
Amal

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Re: Lenovo K8 automatically locks while in use

2019-08-04, 8:32 AM
its not getting automatically locked in Safe Mode
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Re: Lenovo K8 automatically locks while in use

2019-08-04, 9:16 AM

 wrote:
its not getting automatically locked in Safe Mode

Ok. Then the issue is caused by some third-party apps installed on your device. Try uninstalling banking apps and other payment apps just to narrow it down.

Regards,
Amal

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Re: Lenovo K8 automatically locks while in use

2019-08-06, 18:48 PM

Adding on that. If you have a third-party lock screen app, antivirus app, or any type of security app, kindly install them as they may alter your settings. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Lenovo K8 automatically locks while in use

2019-08-11, 9:04 AM

I had the same problem, which could be due to optimizing apps and reducing battery consumption.

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