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samirbhatia
Paper Tape
Posts: 3
Registered: ‎01-11-2019
Location: IN
Views: 203
Message 1 of 5

Lenovo K8 rebooting when in pocket or in car.

My Lenvo K8 mobile starts rebooting again and again when it is in my pocket or in my car. In my office or home it works fine. I have tried safe reboot but this problem is persisting.

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 151
Message 2 of 5

Re: Lenovo K8 rebooting when in pocket or in car.

Hi samirbhatia,

 

This should not happen. Is there a certain battery level when this happens? Also, how did you do Safe mode and how long did you put it in Safe mode?

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

 

samirbhatia
Paper Tape
Posts: 3
Registered: ‎01-11-2019
Location: IN
Views: 131
Message 3 of 5

Re: Lenovo K8 rebooting when in pocket or in car.

It happens at all battery levels.

I have tried safe mode by pressing restart button for a long time. Also did this by pressing power off mode for a long time.

I have left the phone on safe mode many times from 1 minute to 1 hour.

I have also rebooted by pressing power and volume keys together.

I have also gone to moto app launcher and cleared data.

I have also gone to settings and cleared data.

Nothing has worked

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 113
Message 4 of 5

Re: Lenovo K8 rebooting when in pocket or in car.


@samirbhatia wrote:

It happens at all battery levels.

I have tried safe mode by pressing restart button for a long time. Also did this by pressing power off mode for a long time.

I have left the phone on safe mode many times from 1 minute to 1 hour.

I have also rebooted by pressing power and volume keys together.

I have also gone to moto app launcher and cleared data.

I have also gone to settings and cleared data.

Nothing has worked


Thanks for verifying. Try a factory reset for now. Make sure you back up your data before doing it. 

 

-Daisy

 

 

samirbhatia
Paper Tape
Posts: 3
Registered: ‎01-11-2019
Location: IN
Views: 67
Message 5 of 5

Re: Lenovo K8 rebooting when in pocket or in car.

I have tried factory reset too many times. It is still rebooting when in car or in my pocket. Doesn't reboot in office or home.

 

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