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88 Posts

05-23-2017

IN

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Lenovo Survey Gift Not Yet Received

2018-05-01, 7:38 AM

I had participated in a Survey held by Lenovo and every participant was promised a gift by Lenovo's Facebook Page but I haven't received my gift yet and it has been over 2 months and the person handling the official page simply ignores my messages. This is not expected from a brand like Lenovo. Please do the required and keep your promises.

 

I have the screenshots of the Facebook post and every other detail required to prove my point.

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3948 Posts

12-01-2016

PH

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  • Message 2 of 8

Re: Lenovo Survey Gift Not Yet Received

2018-05-01, 19:15 PM

Hi TheManInPink,

 

 Thanks for reaching out.  To be able to assist you further, we need this information:

- The exact FB page you spoke with (You can send us some screenshots)

- What is the subject of the survey?

- When did it start and when did the survey end?

 

Regards,
Daisy
Moto-Lenovo Support

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88 Posts

05-23-2017

IN

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  • Posts: 88
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  • Message 3 of 8

Re: Lenovo Survey Gift Not Yet Received

2018-05-01, 19:52 PM

Sure.
Facebook Page: https://www.facebook.com/LenovoIndia/
Survey Link (Survey not available now though): http://survey.euro.confirmit.com/wix/4/p1863541274.aspx?SR=2

Chat Screenshot:

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88 Posts

05-23-2017

IN

199 Signins

1542 Page Views

  • Posts: 88
  • Registered: ‎05-23-2017
  • Location: IN
  • Views: 1542
  • Message 4 of 8

Re: Lenovo Survey Gift Not Yet Received

2018-05-01, 20:05 PM

Hey Daisy, 
I also managed to fetch the link for the Fb post I am talking about. You can also view my comments in there.
Post  link: https://www.facebook.com/LenovoIndia/posts/1686456728064096

Also attaching some more screenshots:


I don't know what it is. Lenovo probably thought that nobody will follow it up and they can get people to fill up surveys but I am one of those people who follows up when things are not in place and promises are not kept.

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18184 Posts

02-03-2016

US

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  • Message 5 of 8

Re: Lenovo Survey Gift Not Yet Received

2018-05-03, 14:36 PM

Hi. Really sorry about this. We're doing our best to track this down. It looks like our PC colleagues so we're trying to find help from that team. Hang in there.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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88 Posts

05-23-2017

IN

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  • Posts: 88
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Re: Lenovo Survey Gift Not Yet Received

2018-05-03, 17:43 PM
Sure, Matt. Thanks a lot for trying to fix this.
I expect a positive response and hanging in here haha
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88 Posts

05-23-2017

IN

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  • Posts: 88
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  • Message 7 of 8

Re: Lenovo Survey Gift Not Yet Received

2018-05-08, 13:16 PM
This is very unprofessional behaviour from Lenovo. They have now banned me from Facebook page for questioning why I haven't received my gift yet. I promise I won't let this go. If you promise something, you are supposed to keep it.
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88 Posts

05-23-2017

IN

199 Signins

1542 Page Views

  • Posts: 88
  • Registered: ‎05-23-2017
  • Location: IN
  • Views: 1542
  • Message 8 of 8

Re: Lenovo Survey Gift Not Yet Received

2018-05-18, 18:38 PM

It's unfortunate that Lenovo has no customer support team for raising such issues or complaints. I have tried contacting Lenovo on all the available numbers but the reply is always the same, "We are not the right team to resolve this issue..blah blah blah" and they don't have any other (right) contact number or email id for me to get in touch with. This totally sucks. Worst Customer Support out there. I will be adding this incident to my online reviews. Thank You.

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