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9 Posts

08-30-2017

India

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Lenovo k8 note, back camera could not take pictures, only takes videos

2018-01-06, 13:50 PM

Hi, 

I don't know what caused this issue, but today I checked the phone and it's back camera could not take pictures. When I click shutter button, it continuously try to focuse on object, it stuck there . It's endless focus process only.

It never takes pictures.

 

Although front camera is able to take pictures and videos.

Back camera is also able to take video.

 

My only issue is taking pictures with rear camera, which is not working.

 Anyone knows solution for this issue.

Thanks in advance.

 

PFA: screenshot of my is build version

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3 Posts

01-06-2018

India

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Re: Lenovo k8 note, back camera could not take pictures, only takes videos

2018-01-07, 2:35 AM

K8 Note rear/back/ primary camera malfunction

 

From 5 Jan 2018 , the camera is opening in front / secondary / selfie mode . Funtions are not working when put on swtich camera mode. It keeps on searching for focus. 

 

Pls suggest a solution

 

Admin note; post merged in, subject edited.

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2138 Posts

05-25-2016

India

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Re: Lenovo k8 note, back camera could not take pictures, only takes videos

2018-01-07, 9:04 AM

Hey,
Have you tried clearing cache for camera app?
Go to settings/App/ Tap on the 3 dots and enable system apps.
Look for the app camera/data and clear data.

Regards,
Amal

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12010 Posts

09-04-2014

Slovakia

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Re: Lenovo k8 note, back camera could not take pictures, only takes videos

2018-01-06, 18:08 PM
 

Andy

 

Community Administrator
Lenovo eServices

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9 Posts

08-30-2017

India

20 Signins

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  • Posts: 9
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  • Message 5 of 9

Re: Lenovo k8 note, back camera could not take pictures, only takes videos

2018-06-01, 15:23 PM

 tried clearing cache for camera app. But it still isn't working.

I have updated to Oreo now , Still it has issue. 

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1 Posts

06-03-2018

India

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  • Message 6 of 9

Lenevo k8 note Camera is not working

2018-06-03, 17:32 PM

Company making fools to buyers ...both cameras not working in k8 note....only down camera working...in this phn we can't shoot portrait pics...

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3949 Posts

12-01-2016

Philippines

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Re: Lenevo k8 note Camera is not working

2018-06-07, 17:52 PM

 

 

 Naani1790,

I understand if this is quite annoying, let me help you. Can you verify what is "down" camera-- is it the rear or the selfie camera?  Please try to also do the above steps.

 

Yogesh180 

 Check if this issue is happening to other camer apps. And also check if the camera app is up to date.

 

Regards,
Daisy
Moto-Lenovo Support


**Please don't ask me questions by Personal Message; questions belong in the forums

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1 Posts

10-24-2018

India

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  • Message 8 of 9

Re: Lenovo k8 note, back camera could not take pictures, only takes videos

2018-11-05, 16:15 PM

Hi,

 

I also have exactly the same issue. Please confirm if your issue is resolved and how you fixed it?

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1 Posts

12-16-2018

India

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  • Message 9 of 9

Re: Lenovo k8 note, back camera could not take pictures, only takes videos

2019-05-25, 12:40 PM

I am facing the same problem, the back camera is continuous focusing do not capture any photo.....please help me

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