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Lenovo PhonesK8 [XT1902] Smartphones
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2 Posts

10-22-2018

India

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Lenovo k8 note rear camera not working

2018-12-09, 9:36 AM

After updating the phone, my phone rear camera is not working properly, when you click the shutter button , it stucks at the same moment. If I use some other app , it works perfectly fine for me. I also went to service centre, and they were asking me to replace the camera, Just tell me one thing if there is a problem of Camera then how other apps can perfectly click the pictures.

 

I also clear the cache of camera app, reset the device. Tell me the solution.

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3949 Posts

12-01-2016

Philippines

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Re: Lenovo k8 note rear camera not working

2018-12-12, 21:54 PM

Hi Monika10,

 
I have not seen similar reports about this. May I know your camera's version? 
For now, try to clear the App's Cache and Data. The steps below will assist you with clearing the applications cache/data.
Go to Settings>Apps and Notif>App info>Camera>Storage >clear cache
 
If the clear cache did not resolve the issue, then try clear data. Please take note that clearing the cache will remove any temporary files being stored by the device and clearing the data will remove data that the application has saved.
 
Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums
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3949 Posts

12-01-2016

Philippines

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Re: Lenovo k8 note rear camera not working

2018-12-12, 21:55 PM

 

Hi Monika10,

 
I have not seen similar reports about this. May I know your camera's version? 
For now, try to clear the App's Cache and Data. The steps below will assist you with clearing the applications cache/data.
Go to Settings>Apps and Notif>App info>Camera>Storage >clear cache
 
If the clear cache did not resolve the issue, then try clear data. Please take note that clearing the cache will remove any temporary files being stored by the device and clearing the data will remove data that the application has saved.
 
Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

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1 Posts

01-24-2019

India

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  • Message 4 of 20

Re: Lenovo k8 note rear camera not working

2019-01-24, 11:38 AM
version 6.71.17.3_mtk
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3949 Posts

12-01-2016

Philippines

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Re: Lenovo k8 note rear camera not working

2019-01-24, 21:50 PM

 wrote:
version 6.71.17.3_mtk

Have you tried the steps above?

 

-Daisy

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3 Posts

02-19-2019

India

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  • Message 6 of 20

My lenovo k8 note's rear camera s not working after updating

2019-02-19, 18:19 PM
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14293 Posts

03-05-2018

United States of America

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  • Message 7 of 20

Re: My lenovo k8 note's rear camera s not working after updating

2019-02-20, 17:40 PM

Hi Jignesh007,

 

Thanks for posting. I moved your thread here so you can try the suggested steps provided on this thread. Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola Support



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2 Posts

03-25-2019

Germany

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  • Message 8 of 20

Re: Lenovo k8 note rear camera not working

2019-03-25, 14:28 PM

I am facing a similar problem. The rear camera in my Lenovo K8 note suddenly stopped working although the front camera is working perfectly fine. It seems that the camera is not able to focus! Please help.

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14293 Posts

03-05-2018

United States of America

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Re: Lenovo k8 note rear camera not working

2019-03-26, 16:06 PM

 wrote:

I am facing a similar problem. The rear camera in my Lenovo K8 note suddenly stopped working although the front camera is working perfectly fine. It seems that the camera is not able to focus! Please help.


Have you tried the suggestions here on the thread? Does it happen with third-party camera apps? Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

03-25-2019

Germany

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  • Message 10 of 20

Re: Lenovo k8 note rear camera not working

2019-03-26, 16:10 PM

Yes, I did try the different suggestions such as clearing the cache and data, and then restarting the mobile phone. No, the rear camera is also not working in third-party apps. However, if I try to take a video, then it is working fine, and I can take photoshots while the video mode is on.

Thanks!

With best regards,

Arya

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