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Monika10
Blue Screen Again
Posts: 1
Registered: ‎10-22-2018
Location: IN
Views: 316
Message 1 of 6

Lenovo k8 note rear camera not working

After updating the phone, my phone rear camera is not working properly, when you click the shutter button , it stucks at the same moment. If I use some other app , it works perfectly fine for me. I also went to service centre, and they were asking me to replace the camera, Just tell me one thing if there is a problem of Camera then how other apps can perfectly click the pictures.

 

I also clear the cache of camera app, reset the device. Tell me the solution.

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 250
Message 2 of 6

Re: Lenovo k8 note rear camera not working

 

Hi Monika10,

 
I have not seen similar reports about this. May I know your camera's version? 
For now, try to clear the App's Cache and Data. The steps below will assist you with clearing the applications cache/data.
Go to Settings>Apps and Notif>App info>Camera>Storage >clear cache
 
If the clear cache did not resolve the issue, then try clear data. Please take note that clearing the cache will remove any temporary files being stored by the device and clearing the data will remove data that the application has saved.
 
Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

Ashok89718
What's DOS?
Posts: 1
Registered: ‎01-24-2019
Location: IN
Views: 168
Message 3 of 6

Re: Lenovo k8 note rear camera not working

version 6.71.17.3_mtk
Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 152
Message 4 of 6

Re: Lenovo k8 note rear camera not working


@Ashok89718 wrote:
version 6.71.17.3_mtk

Have you tried the steps above?

 

-Daisy

Jignesh007
Blue Screen Again
Posts: 1
Registered: ‎02-19-2019
Location: IN
Views: 147
Message 5 of 6

My lenovo k8 note's rear camera s not working after updating

 
Senior MotoAgent
Senior MotoAgent
Posts: 4,476
Registered: ‎03-05-2018
Location: US
Views: 73
Message 6 of 6

Re: My lenovo k8 note's rear camera s not working after updating

Hi Jignesh007,

 

Thanks for posting. I moved your thread here so you can try the suggested steps provided on this thread. Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola Support

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