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38 Posts

03-26-2018

India

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Microphone not working during playing taling tom in k8 plus

2018-08-25, 6:42 AM

After the oreo update i have noticed,microphone not working while playing talking tom, the whole idea of the talking tom,is that when u say something,the cat repeat what u said,but after oreo update,i have noticed,when u saying something,95% of the time cat doesn't repeat what u said,also i have noticed,i have to shout too loud,to make the cat repeat what i said,it means that the microphone not working properly! I have done the hardwere test via lenovo app,but it passed,it means there is no hardwhere problem,which means there is a bug in the software, also i have noticed during voice and video call,when i place the phone on speaker,the person is on the other side of the phone is not able to hear me,this conferms there is a bug in the oreo k8 plus,which lenevo is not taking seriously! I swear to god not to buy any lenovo product in the future, since they dont give a damm about customer feedback!

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3949 Posts

12-01-2016

Philippines

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Re: Microphone not working during playing taling tom in k8 plus

2018-08-27, 15:15 PM

Hi Rohitkrr,

 

If it passed then it's not a hardware issue. By any chance are you using any protective case or headset? Also, for the calls-- is it a normal call or from a third party app call?

 

Regards,
Daisy
Moto-Lenovo Support


**Please don't ask me questions by Personal Message; questions belong in the forums

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38 Posts

03-26-2018

India

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Re: Microphone not working during playing taling tom in k8 plus

2018-08-27, 19:50 PM

I am not using any protective case or headset,and microphone issue happening in both during normal call, third party app call too,like whatsapp,or skype etc my phone is running on build number omc27.70.39

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3949 Posts

12-01-2016

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Re: Microphone not working during playing taling tom in k8 plus

2018-08-30, 18:54 PM

 wrote:

I am not using any protective case or headset,and microphone issue happening in both during normal call, third party app call too,like whatsapp,or skype etc my phone is running on build number omc27.70.39


Can you try to make a call while in Safe Mode? Let me know how it goes.

 

-Daisy

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38 Posts

03-26-2018

India

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Re: Microphone not working during playing taling tom in k8 plus

2018-08-31, 10:30 AM
I allredy did,no solution!
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3949 Posts

12-01-2016

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Re: Microphone not working during playing taling tom in k8 plus

2018-09-05, 21:11 PM

 wrote:
I allredy did,no solution!

Please proceed with he following

-Go to Settings> tap 3 dots on the top right corner> reset app preference. Reboot the phone and test again

- If it did not work then proceed with factory reset through Settings. Make sure to back up your data

 

-Daisy

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38 Posts

03-26-2018

India

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Re: Microphone not working during playing taling tom in k8 plus

2018-09-05, 21:37 PM
I did,i even did hard reset,by going into recovery mode,did not do any good,u guys should provide a feature to roll back to old android version online,if a customers wants to!
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3949 Posts

12-01-2016

Philippines

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  • Posts: 3949
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Re: Microphone not working during playing taling tom in k8 plus

2018-09-07, 14:33 PM

 wrote:
I did,i even did hard reset,by going into recovery mode,did not do any good,u guys should provide a feature to roll back to old android version online,if a customers wants to!

We don't have a way to revert the software from the old one. Anyway, I haven't seen any similar concern so I suggest you visit the nearest service center for further checking. Here's the link.

 

-Daisy


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