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1 Posts

06-29-2015

United States

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My Lenovo k8 note powers off suddenly

2020-10-13, 15:11 PM

Hello there, my phone stops working abruptly. Particularly when I open another app like WhatsApp or YouTube or even an incoming call. If I reboot it, it immediately shutsdown. 

 

The problem diminishes if it is connected to a power source. My hunch is that the initial surge in current required cannot be provided for. Maybe a capacitor or a resettable fuse in the motherboard could be faulty. May even be a software issue.

 

I've run Lenovo hardware diagnostics. Everything appears normal. I'm inserting some screenshots so that it makes it easier to understand the problem.

Thanks in advance brothers!

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2138 Posts

05-25-2016

India

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  • Posts: 2138
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Re:My Lenovo k8 note powers off suddenly

2020-10-14, 6:06 AM

Hey,

 

what about your battery life? And make sure power saving mode is off. As mentioned by you this could be a hardware issue, but you can still try a factory reset to rule that out. Before that, try resetting the app preferences from Settings/Apps/ click on the 3 dots. Sometimes certain bugged apps in background can create this issue.

Regards,
Amal

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2138 Posts

05-25-2016

India

2463 Signins

28049 Page Views

  • Posts: 2138
  • Registered: ‎05-25-2016
  • Location: India
  • Views: 28049
  • Message 2 of 2

Re:My Lenovo k8 note powers off suddenly

2020-10-14, 6:06 AM

Hey,

 

what about your battery life? And make sure power saving mode is off. As mentioned by you this could be a hardware issue, but you can still try a factory reset to rule that out. Before that, try resetting the app preferences from Settings/Apps/ click on the 3 dots. Sometimes certain bugged apps in background can create this issue.

Regards,
Amal

If I helped you HIT KUDOS


If I solved Your issue Mark it as Solution                                                                                               


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