03-17-2019 11:55 PM
We would like to help. But please understand that we need details to solve issues. That means the more you can tell us about exactly what you are experiencing, and related information is very important. We rely on our community members to help us in this way -- we usually can't get to solutions without it.
May I know if you are referring that you are not able to connect to Turbo Charging? If yes, have you tried changing the Charger/Cable and observe?