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13 Posts

12-01-2020

India

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  • Message 21 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-14, 4:45 AM

Even the phone is booted safe mode, the problem is not resolved. 

As I am using the default Lenovo k8 note app contacts 1.7.10 version and phone dailer app 10.0 version, so please let me know the exact contacts and phone apps along with its version which is preferable for lenovo k8 note that you referring me.

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13 Posts

12-01-2020

India

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  • Posts: 13
  • Registered: ‎12-01-2020
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  • Message 22 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-14, 5:16 AM

Even tried Contacts app 3.36 version and Truecaller app is from Google playstore, the same unknown issue is still duplicated.

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13 Posts

12-01-2020

India

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  • Posts: 13
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  • Message 23 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-14, 5:24 AM

Please note that this unknown incoming call issue is coming from basic handset only when jio sim is used in my Lenovo k8 note.

Please get me the exact solution.

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13338 Posts

03-05-2018

United States of America

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  • Message 24 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-14, 19:19 PM

Hi ajgopal

 

Thanks for additional details. Do you own this device to confirm it's only happening with calls from that phone with JIO sim? Have you tried using a different SIM from that phone? If it's only happening with JIO Sim on that phone, I would suggest contacting your carrier and confirm if that SIM has blocked caller ID to other device.

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

12-01-2020

India

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  • Posts: 13
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  • Message 25 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-16, 8:42 AM

Yes own the Lenovo k8 note device. I have already tried with both Airtel and Vodafone Sim in my Lenovo k8 note phone where issue does not exist. I have already contacted jio sim carrier where they have not blocked any caller ID from other non smart phone device.

 

To be frank any sim should work properly with Lenovo k8 note device, so please get me the exact solution.

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13338 Posts

03-05-2018

United States of America

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  • Message 26 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-20, 20:26 PM

Hi ajgopal

 

Thanks for your reply. Can you please try putting your JIO Sim in another phone? Let me know if it's still the same.

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

12-01-2020

India

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  • Message 27 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-21, 6:54 AM

Inserted jio sim in another smart phone where the issue does not exist.

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13 Posts

12-01-2020

India

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  • Message 28 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-22, 6:52 AM

Looks like there is a bug in phone dailer app present in Lenovo k8 note device.

 

Please get me the exact solution or release an update for lenovo k8 note device.

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13338 Posts

03-05-2018

United States of America

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  • Message 29 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-22, 20:26 PM

Hi ajgopal

 

If you're not experiencing this from other device with JIO sim it's possible the culprit is the non-smartphone. Please try a different SIM or network on that non-smartphone and see if you can duplicate the same behavior.

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

12-01-2020

India

17 Signins

55 Page Views

  • Posts: 13
  • Registered: ‎12-01-2020
  • Location: India
  • Views: 55
  • Message 30 of 40

Re:My k8 note is not displaying the person, its showing Unknown calling

2021-01-24, 11:30 AM

Yes the unknown issue is duplicated when any incoming call from non smart phone with any sim (Airtel, Vodafone, Jio) is coming to my lenovo k8 note inserted with jio sim only. 

 

The unknown incoming call issue is not reproducible with other Motorola or Lenovo smart phones with jio sim only and the same issue is not duplicated when I use other network ( Airtel or Vodafone) with my Lenovo k8 note.

 

Looks like there is bug in phone dailer app in Lenovo k8 note with jio sim only.

 

Kindly give me permanent solution by releasing an update to Lenovo k8 note phone.

 

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