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Anitha2
Paper Tape
Posts: 5
Registered: ‎07-26-2019
Location: IN
Views: 499
Message 1 of 7

Not able to enable screen lock

I am getting error settings has stop - Open app again. Even after restart getting same error.

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 479
Message 2 of 7

Re: Not able to enable screen lock

Hi Anitha2,

 

Thanks for the post. Can you send me a screenshot showing the error? Also, are you setting up security lock in the Settings or you're using a third-party app?

 

Best regards,
Rich
Motorola-Lenovo Support

Anitha2
Paper Tape
Posts: 5
Registered: ‎07-26-2019
Location: IN
Views: 436
Message 3 of 7

Re: Not able to enable screen lock

Screenshot_2.pngScreenshot_3.png

Anitha2
Paper Tape
Posts: 5
Registered: ‎07-26-2019
Location: IN
Views: 434
Message 4 of 7

Re: Not able to enable screen lock

Below message has the screenshot, just defalut security lock.
Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 371
Message 5 of 7

Re: Not able to enable screen lock

Thanks for the screenshot. This is odd. Can you please try if you can replicate it on safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support

Anitha2
Paper Tape
Posts: 5
Registered: ‎07-26-2019
Location: IN
Views: 305
Message 6 of 7

Re: Not able to enable screen lock

Still same issues, tried the above steps
Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 258
Message 7 of 7

Re: Not able to enable screen lock

In this case, check if you have any software updates via Settings if none and the Settings is still crashing I would recommend doing a factory data reset without restore. Backup your files before doing a reset. Let me know if that fixes it. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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