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6 Posts

09-18-2017

India

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  • Message 1 of 8

Not getting notification for incoming calls

2018-06-13, 6:07 AM

From past two days I am not getting any notification of incoming calls. Only ringtone is coming. If I want to answer call then I need to open dailer to answer call. I have recently updated to Oreo. Updated patch also. Kindly do the needful at the earliest.

Thanks

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1045 Posts

10-08-2015

India

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Re: Not getting notification for incoming calls

2018-06-13, 9:13 AM

 wrote:

From past two days I am not getting any notification of incoming calls. Only ringtone is coming. If I want to answer call then I need to open dailer to answer call. I have recently updated to Oreo. Updated patch also. Kindly do the needful at the earliest.

Thanks


Hi Sai1992,

 

Greetings from Lenovo,

 

We are sorry for the inconvenience caused. Request you to check this below check points and let us know.

 

Tap on Settings>>Apps & notifications>>App info>>Phone>>App notifications>>Incoming calls>> Slide.

 

If the above checkpoints did not resolve the reported issue, please check with phone "Reset app preferences"

 

Here is the settings for same. 

 

Tap on Settings>>Apps & notifications>>App info>>3 dots>>Reset app preferences>>Reset apps.

 

Thanks & Regads

Nikh

Moto-Lenovo Support Team

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1045 Posts

10-08-2015

India

1597 Signins

33668 Page Views

  • Posts: 1045
  • Registered: ‎10-08-2015
  • Location: India
  • Views: 33668
  • Message 2 of 8

Re: Not getting notification for incoming calls

2018-06-13, 9:13 AM

 wrote:

From past two days I am not getting any notification of incoming calls. Only ringtone is coming. If I want to answer call then I need to open dailer to answer call. I have recently updated to Oreo. Updated patch also. Kindly do the needful at the earliest.

Thanks


Hi Sai1992,

 

Greetings from Lenovo,

 

We are sorry for the inconvenience caused. Request you to check this below check points and let us know.

 

Tap on Settings>>Apps & notifications>>App info>>Phone>>App notifications>>Incoming calls>> Slide.

 

If the above checkpoints did not resolve the reported issue, please check with phone "Reset app preferences"

 

Here is the settings for same. 

 

Tap on Settings>>Apps & notifications>>App info>>3 dots>>Reset app preferences>>Reset apps.

 

Thanks & Regads

Nikh

Moto-Lenovo Support Team

0 person found this solution to be helpful.

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1 Posts

12-31-2018

India

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  • Message 3 of 8

Re: Not getting notification for incoming calls

2018-12-31, 16:41 PM

Still am facing an issue after tried your steps including reset the app preferences.

 

please provide the solution for this issue.

 

 

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1 Posts

01-07-2019

India

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  • Message 4 of 8

Re: Not getting notification for incoming calls

2019-01-07, 8:19 AM

I am also facing the same issue. I have done wahtever was suggested as "Solution". However, the problem still persists.

 

Please help.

 

Thanks in advance.

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1 Posts

12-18-2020

United Arab Emirates

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  • Message 5 of 8

Re:Not getting notification for incoming calls

2020-12-18, 6:42 AM

Having the same trouble too.

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13479 Posts

03-05-2018

United States of America

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  • Message 6 of 8

Re:Not getting notification for incoming calls

2020-12-18, 18:28 PM

Hi JennyAn

 

 

I would like to help you. I would like to confirm, are you getting visual notification for calls? Are you also not getting notification in text messages and notification from apps? Please provide more details of what you're experiencing so I can better assist you. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

12-24-2020

India

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  • Message 7 of 8

Re:Not getting notification for incoming calls

2020-12-24, 17:00 PM

I tried the given solution- Tap on Settings>>Apps & notifications>>App info>>Phone>>App notifications>>Incoming calls>> Slide.

 

However I don't see the last option "slide" In my phone. 

I was able to change the notification to on and I get the notification, but not as the regular call. I will have to slide the notification bar to see who is calling now. Attached is the screen shot from -Phone-notifications page. 

IMG_20201224_222736.jpg
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13479 Posts

03-05-2018

United States of America

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  • Message 8 of 8

Re:Not getting notification for incoming calls

2020-12-28, 17:13 PM

Hi Darsh_DD

 

Can you please confirm, are you not getting visual notification? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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