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05-02-2019

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Proximity sensor not working.

2019-05-02, 7:00 AM

My proximity sensor is not working while I am making or receiving call..I diagnosed my proximity sensor it's working fine.but during the call it's not working.here I attached the screenshot of proximity diagnosed test.i search the community for answer but I didn't get any helpful.please reply ASAP.note I don't have any tempered glass.

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10968 Posts

03-05-2018

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Re: Proximity sensor not working.

2019-05-02, 21:48 PM

Hi Surendar89,

 

Thanks for posting. Have you tested this behavior in safe mode? 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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13 Posts

01-03-2018

IN

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Re: Proximity sensor not working.

2019-05-03, 0:12 AM
Some times proximity sensor doesn't work even in safe mode too.
Please do something about this problem.
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4 Posts

05-02-2019

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Re: Proximity sensor not working.

2019-05-03, 0:59 AM

Ya it's working in safe mode

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4 Posts

05-02-2019

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Re: Proximity sensor not working.

2019-05-03, 1:00 AM

It's working in safe mode.. 

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5 Posts

09-22-2018

IN

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Re: Proximity sensor not working.

2019-05-03, 7:00 AM
I too found this mistake in my mobile
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5 Posts

10-06-2019

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Re: Proximity sensor not working.

2019-10-10, 6:31 AM
Hi Agent_Rich,
I have also posted my issue regarding MOTO X PLAY proximity sensor not working. I have tried the safe mode mode as well but the proximity sensor doesn't reset and work. Please advise.
Regards.......
HTC59
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