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Surendar89
Blue Screen Again
Posts: 3
Registered: ‎05-01-2019
Location: IN
Views: 367
Message 1 of 7

Proximity sensor not working.

My proximity sensor is not working while I am making or receiving call..I diagnosed my proximity sensor it's working fine.but during the call it's not working.here I attached the screenshot of proximity diagnosed test.i search the community for answer but I didn't get any helpful.please reply ASAP.note I don't have any tempered glass.

Senior MotoAgent
Senior MotoAgent
Posts: 6,529
Registered: ‎03-05-2018
Location: US
Views: 312
Message 2 of 7

Re: Proximity sensor not working.

Hi Surendar89,

 

Thanks for posting. Have you tested this behavior in safe mode? 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

Dkgupta
Ctrl-Alt-Del
Posts: 9
Registered: ‎01-03-2018
Location: IN
Views: 301
Message 3 of 7

Re: Proximity sensor not working.

Some times proximity sensor doesn't work even in safe mode too.
Please do something about this problem.
Surendar89
Blue Screen Again
Posts: 3
Registered: ‎05-01-2019
Location: IN
Views: 293
Message 4 of 7

Re: Proximity sensor not working.

Ya it's working in safe mode

Surendar89
Blue Screen Again
Posts: 3
Registered: ‎05-01-2019
Location: IN
Views: 291
Message 5 of 7

Re: Proximity sensor not working.

It's working in safe mode.. 

Shravanvaidya
Paper Tape
Posts: 4
Registered: ‎09-22-2018
Location: IN
Views: 266
Message 6 of 7

Re: Proximity sensor not working.

I too found this mistake in my mobile
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HTC59
Blue Screen Again
Posts: 2
Registered: ‎10-05-2019
Location: IN
Views: 45
Message 7 of 7

Re: Proximity sensor not working.

Hi Agent_Rich,
I have also posted my issue regarding MOTO X PLAY proximity sensor not working. I have tried the safe mode mode as well but the proximity sensor doesn't reset and work. Please advise.
Regards.......
HTC59

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