Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo PhonesK8 [XT1902] Smartphones
All Forum Topics
Options

6 Posts

09-07-2017

India

5 Signins

50 Page Views

  • Posts: 6
  • Registered: ‎09-07-2017
  • Location: India
  • Views: 50
  • Message 1 of 3

Screen unlocking issue

2018-01-20, 10:50 AM

Often while when I try to unlock the device using the fingerprint scanner, the device wants me to enter the pin instead to enable the fingerprint scanner. This is happening on daily basis and would like to see this issue fixed.

Reply
Options

33 Posts

01-09-2018

India

52 Signins

573 Page Views

  • Posts: 33
  • Registered: ‎01-09-2018
  • Location: India
  • Views: 573
  • Message 2 of 3

Re: Screen unlocking issue

2018-01-21, 7:17 AM

Hey,

Are you using any 3rd party Launcher? If so uninstall it and check.

Can you please also check once in Settings>>Security>>Device administrator>> Uncheck if any option is enabled.

 

Let us know.

 

Regards
Javed.

Reply
Options

10440 Posts

09-04-2014

Slovakia

32831 Signins

1220135 Page Views

  • Posts: 10440
  • Registered: ‎09-04-2014
  • Location: Slovakia
  • Views: 1220135
  • Message 3 of 3

Re: Screen unlocking issue

2018-01-22, 9:33 AM

Hello, welcome to the forums,

 

you do not state which phone nor which ROM build version is installed on it; knowing this will enable members to better assist you find a resolution. Guidance on how to post can be found in the following linked to stickied topic.

 

https://forums.lenovo.com/t5/K8-XT1902-Smartphones/Important-guidance-from-the-Community-Team/td-p/3769852

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


Using Browser Search to find your answers in Lenovo and Moto Community
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms