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Lenovo PhonesK8 [XT1902] Smartphones
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3 Posts

09-07-2017

IN

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Screen unlocking issue

2018-01-20, 10:50 AM

Often while when I try to unlock the device using the fingerprint scanner, the device wants me to enter the pin instead to enable the fingerprint scanner. This is happening on daily basis and would like to see this issue fixed.

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33 Posts

01-09-2018

IN

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Re: Screen unlocking issue

2018-01-21, 7:17 AM

Hey,

Are you using any 3rd party Launcher? If so uninstall it and check.

Can you please also check once in Settings>>Security>>Device administrator>> Uncheck if any option is enabled.

 

Let us know.

 

Regards
Javed.

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7631 Posts

09-04-2014

SK

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Re: Screen unlocking issue

2018-01-22, 9:33 AM

Hello, welcome to the forums,

 

you do not state which phone nor which ROM build version is installed on it; knowing this will enable members to better assist you find a resolution. Guidance on how to post can be found in the following linked to stickied topic.

 

https://forums.lenovo.com/t5/K8-XT1902-Smartphones/Important-guidance-from-the-Community-Team/td-p/3769852

 

Andy

 

English Community Administrator
Lenovo eServices

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