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09-27-2017

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Sms Backup to Google drive natively

2018-07-08, 11:02 AM

Since the oreo update a new option of sms backup has been added which should backup the sms to google drive like other app data, contacts etc. The problem is that the sms doesn't get backed up. I tried adb to force backup and that worked and successful backed up the sms along with other data. But the sms doesn't get backed up automatically like the other data and needs to be forced to backup via adb each time I want the sms backup data to be updated. 

The sms backup feature is supposed to be an oreo feature. Is there any fix for this issue?

Device : Lenovi K8 Note on latest update.

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5996 Posts

12-04-2017

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  • Message 2 of 16

Re: Sms Backup to Google drive natively

2018-07-10, 14:09 PM

 wrote:

Since the oreo update a new option of sms backup has been added which should backup the sms to google drive like other app data, contacts etc. The problem is that the sms doesn't get backed up. I tried adb to force backup and that worked and successful backed up the sms along with other data. But the sms doesn't get backed up automatically like the other data and needs to be forced to backup via adb each time I want the sms backup data to be updated. 

The sms backup feature is supposed to be an oreo feature. Is there any fix for this issue?

Device : Lenovi K8 Note on latest update.


Hi.

 

Thank you for reporting this, just to narrow down could you let us know when was the last time you got "SMS"? Also, could you leave your device for a week or two just to see if its back's up automatically as normally it does not back up all at the same time?

 

Thanks,
Swaraj

Moto Support

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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21 Posts

09-27-2017

IN

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  • Message 3 of 16

Re: Sms Backup to Google drive natively

2018-07-10, 16:26 PM

I receive sms everyday. It is one of my main mode of communication. 

The backup was never made automatically. Backup was done only when it was forced to sync via adb commands. As you can see in the screenshot, the last sync status for messages is the first of July which is when I forced the sync to happen. All other data are being synced regularly except for the sms. 

I am posting another screenshot made today for clarification. You can see that the sms sync status still shows July 1

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  • Message 4 of 16

Re: Sms Backup to Google drive natively

2018-07-10, 17:11 PM

 wrote:

I receive sms everyday. It is one of my main mode of communication. 

The backup was never made automatically. Backup was done only when it was forced to sync via adb commands. As you can see in the screenshot, the last sync status for messages is the first of July which is when I forced the sync to happen. All other data are being synced regularly except for the sms. 

I am posting another screenshot made today for clarification. You can see that the sms sync status still shows July 1


Thank you for sharing more information on this. Could you follow these steps and let us know how it goes?

 

  • Go to your device's Settings.
  • Tap System.
  • Select Backup.
  • Disable Back up to Google Drive.
  • Restart the device.
  • Enable Back up to Google Drive.

 

In order to start the backup, please ensure that the 'Sync' and the 'Back up to Google Drive' options are enabled. Also, ensure that the internet connection is strong.

 

It might take a few hours to take the first backup attempt. Please observe and let us know how it goes? Hope this helps.

 

Let us know if you have further questions?

 

Regards,

Swaraj

Moto support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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21 Posts

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  • Message 5 of 16

Re: Sms Backup to Google drive natively

2018-07-11, 13:25 PM

Did as instructed last night and left the phone connected to 4G mobile data over the night and connected over wifi whole day today. Now it just shows "waiting to backup"

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  • Message 6 of 16

Re: Sms Backup to Google drive natively

2018-07-11, 13:37 PM

 wrote:

Did as instructed last night and left the phone connected to 4G mobile data over the night and connected over wifi whole day today. Now it just shows "waiting to backup"


Thank you for replying, please observe and let us know if you see any improvements?

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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505 Posts

03-16-2018

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  • Message 7 of 16

Re: Sms Backup to Google drive natively

2018-07-11, 15:04 PM

SMS backup is not working

 

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  • Message 8 of 16

Re: Sms Backup to Google drive natively

2018-07-12, 10:04 AM

 wrote:

SMS backup is not working

 


Hi Jay24hghu23,

 

Thank you for reporting, may I know if you have tried the above steps. If yes, please observe your device for 24 hours and let us know if you see any improvements?

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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21 Posts

09-27-2017

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  • Posts: 21
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  • Message 9 of 16

Re: Sms Backup to Google drive natively

2018-07-12, 10:09 AM

Almost two days later, all other data have been backed up except sms. So now it is back to how it used to be. No sms backup happening at all.

This is how it used to be since the oreo update till the day I forced backup using adb.

Screenshot attached.

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5996 Posts

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  • Message 10 of 16

Re: Sms Backup to Google drive natively

2018-07-12, 10:42 AM

 wrote:

Almost two days later, all other data have been backed up except sms. So now it is back to how it used to be. No sms backup happening at all.

This is how it used to be since the oreo update till the day I forced backup using adb.

Screenshot attached.


Thank you for sharing us the screenshot, usually Android does not have an option to produce a cloud backup immediately. Sometimes it takes as much as 24 hours or more,

 

As you are familiar with ADB, just use the following sequence for now. For more information, you can visit hear

 

You can also share us the bug report which I can share with our team to investigate further. We cannot guarantee a fix- but will keep you posted once we have an update.

 

Hope this helps, let us know if you any questions?

 

Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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