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21 Posts

09-27-2017

India

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  • Message 11 of 16

Re: Sms Backup to Google drive natively

2018-07-12, 11:26 AM

How can I provide the bug report. Please point out the steps. 

Adb is not the best option since I would have to manually initiate the backup each time. 

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5996 Posts

12-04-2017

India

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  • Message 12 of 16

Re: Sms Backup to Google drive natively

2018-07-12, 14:02 PM

 wrote:

How can I provide the bug report. Please point out the steps. 

Adb is not the best option since I would have to manually initiate the backup each time. 


I understand "ADB" is not the great option but seems to be a good workaround for now. But would still request you to leave it for a week and observe just to see if there are any improvements.

 

Meanwhile, let me have someone look further into this, if you can update your profile with the IMEI of your device, this can help us investigate and see what's causing the disconnect. Also, kindly send a bug report regarding this. Bug report will collect information about your current device state.

Here's how:
Note: Capture the report right after the issue happened.

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the Bug Report to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Let me know if you have any questions?

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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505 Posts

03-16-2018

India

2386 Signins

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  • Message 13 of 16

Re: Sms Backup to Google drive natively

2018-07-12, 14:09 PM

Agent swaraj please do something in volte of vodadone we can't able to use it help us and plan ota to solve this.

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21 Posts

09-27-2017

India

33 Signins

396 Page Views

  • Posts: 21
  • Registered: ‎09-27-2017
  • Location: India
  • Views: 396
  • Message 14 of 16

Re: Sms Backup to Google drive natively

2018-07-12, 15:37 PM
I have updated the IMEI and will try to post the bug report as soon as possible.
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21 Posts

09-27-2017

India

33 Signins

396 Page Views

  • Posts: 21
  • Registered: ‎09-27-2017
  • Location: India
  • Views: 396
  • Message 15 of 16

Re: Sms Backup to Google drive natively

2018-07-13, 12:42 PM
Bug report drive link

https://drive.google.com/file/d/1kRQLTaOa5B_TDqr4HSMzxqGogfWv4noE/view?usp=sharing
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3949 Posts

12-01-2016

Philippines

1423 Signins

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  • Registered: ‎12-01-2016
  • Location: Philippines
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  • Message 16 of 16

Re: Sms Backup to Google drive natively

2018-08-10, 19:16 PM

Hi Arun_Krishna,

 

Thanks for all the information. Just to let you know, this has been escalated after you gave those details and we're still looking into this issue. We appreciate all your patience.

 

Regards,
Daisy
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums

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