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35 Posts

01-23-2018

India

174 Signins

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  • Posts: 35
  • Registered: ‎01-23-2018
  • Location: India
  • Views: 1844
  • Message 1 of 12

URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-01, 6:16 AM

Hi! Lenovo, Your Management , Your Developer Team, Forum Agent and Admins

    Kind Attn. Forum Admin

 First of All Thanks for Providing LENOVO K8 NOTE Oreo Update and its Securuty Patch. BUT SHAME for Its Worst Performance. Specially Its Battery Charging-Discharging , RAM Management, Camera DEPTH and LOW Light Worst Performance.

Come to the main points why I am writting SO?

After Oreo Update means after 29th April 2018 I had A lots of problem but Some of them are short out after its Patch which I got it on 31st May 2018.

BUT Main Issue is Battery Charging and Discharging Issues for Normal Usages Because it has so called 4000 Mah Battery, Camera Depth Effect and Low Light Photography . 

Actully Now I am getting Irritated and frusteted , It has Some reason , Have a look at brief :

I had sent a mail regarding these issues on 18th June 2018 and 20th June 2018 to Lenevo customer care , I have done all steps as I was Adviced . Again I have written an email to customer care last evening ( on 30/06/2018) the main lines of mail is here : 

 

 

Please Have a look in this regard Incident: -Edited- and Incident: -Edited- . As per Adviced through Telephonic Conversation and eMail, I have followed all steps for My Charging Issues.  But Till now I have not Got the charging Speed as it was in Android 7.1.1 Version , means mobile Battery getting full charge under 2 Hours.
I have to State some Lines as below:-
0. After Oreo Update It takes near about 4.5 Hours to get Full Charge.
1. I use Lenovo Charger and USB Cable Which was provided with handset.
2. I charge my Mobile in Switched off State from Very first day, Some times on On State but in Airplane Mode/Mobile data Off state.
 
3. As per email I have Visited Lenovo Care (Mobile) in Sasaram  on 25th June 2016. I was told to leave my handset in Service centre for repair. after Repair I picked up My handset on 27th June 2018 at 4 PM. 
Here I have to Know what all Hardware/Parts/Software has been changed/Repaired?
 
4. after repair It takes near about 3 Hours to get Full charge ( 0 - 100 %) in Switched off state.
 
5. Observation Of charging is as below  
    on 28/06/18 -  09:44 AM - 0%
                                10:29 AM - 45%
                                11:10 AM - 79 %
                                12:15 PM - 83%
                                12:35 PM - 100%
on 29/06/18 -  05:01AM - 33%
                             06:08 AM - 89%
                             07:02 AM - 98%
on 30/06/18   - 04:30 AM - 0%
                              06:05 AM - 80%
                               07:29 AM - 100%
here I have mentioned Continuous 03 Days Charging Status, In This Data You can Find 0-80% it Takes 1.5 Hours and rest 80-100% 1.5 hours.
Why it Happened so, where as Handset, Batter, Charger, USB cable, Software is same?
Still I am not satisfied with Battery Charging and battery Draining   speed.
Still Charging is too late and Draining is Fast Normally Morning to evening.
Reply me.
What should I do Now , My warranty is Only 139 Days Left. Where as I am facing Charging/discharging  Issue after Oreo Update.
 
One Issue is also there i.e. Camera Depth Photography and Low Light Photography is not Good or You can say WORST.
 
above mentioned  lines that I have written in email. Now observation on 1st July 2018 :
01/07/2018 ---- 06:23 AM - 0%
                              07:01 AM - 34%
                              07:36 AM - 58%
                              08:06 AM - 80%
                              08:59 AM - 93 %
                              09:13 AM - 96%
                             09:35 AM - 100%  Today it was more than 03 hours to get full charge my K8 note battery.
and  you could find The charging time is increasing per day.
 
Now you must think Which type of Of tubo charger, battery, Handset, Software and Software Developer team is?
 If you don't mind I would Like to suggest " PLEASE LEARN FROM MI, as They THINK the VALUE of CUSTOMES, You might have a look of MI A1 update and NOW Redme Note 5 Pro - Oreo 8.1 Update, And Having No or Little bit issue ,(that have been cured within 3-5 days).
 
Here My request is Not to CUT-Paste but Reply from Forum Admin, Specially from MATT, Andy etc.
I ahve already Updated my Forum Profile as well as Lenovo Privacy Also. You are of Course Welcome if You reply me through email also.
Forum Admin if you See my problems please I would Like To Reply From Your Side Because My Warranty is only 138 Left . and I am facing it from 29th April 2018.
 
Private information edited- service id.
 
---
Thanks & Regards,
Ravi Ranjan.
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35 Posts

01-23-2018

India

174 Signins

1844 Page Views

  • Posts: 35
  • Registered: ‎01-23-2018
  • Location: India
  • Views: 1844
  • Message 2 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-02, 14:55 PM

Hi! Lenovo

  Is there any body who could reply whether my mobile , battery, charger is fine?

Actually I mean to say that is the time taken by lenovo k8 note to get full charge , must be approx 3 hours? In switched off mode.( With the charger/usb cable which was supplied by lenovo)

Here is a question why 0-80% takes 1.5 hours and rest 20% (80-100) takes another 1.5 hours?(while mobile, charger, usb cable, software, electric port is same)

Which type of this turbo charger is? That takes 3 hours to get full charge.

 

Lenovo please help me.

Waiting  for your response.

 

 

---
Thanks & Regards,
Ravi Ranjan.
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3949 Posts

12-01-2016

Philippines

1423 Signins

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  • Posts: 3949
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  • Location: Philippines
  • Views: 85486
  • Message 3 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-02, 20:51 PM

Hi Ranjan8in,

 

I understand your sentiment. Have you checked if this is happening to other chargers? May I ask what build number are you on?

 

Also, I have checked your profile, your IMEI is not there. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Lenovo Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. Need help updating your profile? See here

 

Regards,
Daisy
Moto-Lenovo Support


**Please don't ask me questions by Personal Message; questions belong in the forums

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35 Posts

01-23-2018

India

174 Signins

1844 Page Views

  • Posts: 35
  • Registered: ‎01-23-2018
  • Location: India
  • Views: 1844
  • Message 4 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-03, 4:19 AM

Hi !  Daisy

  First of all for your kind response.

A screenshot is being attached for the built no of my lenovo k8 note.

I have gone to Setting-- System -- Lenovo Privacy of my mobile . Both two option are on. But I could not find such a page where I could update my data as per instruction given by Admin Matt. From where can I find it. Please suggest me the full instruction.

Thanks & Regards,

Ravi Ranjan

---
Thanks & Regards,
Ravi Ranjan.
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35 Posts

01-23-2018

India

174 Signins

1844 Page Views

  • Posts: 35
  • Registered: ‎01-23-2018
  • Location: India
  • Views: 1844
  • Message 5 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-03, 4:38 AM

Hi! Daisy

I have updated my personal information including HANDSET IMEI under my settings of forum page . One thing to note down , there was no name of LENOVO K8 Note in phone type. Here I have selected 'Other moto....'

But in handset (lenovo k8 note) there is no such page under setting- system-Lenovo privacy.

 

 

---
Thanks & Regards,
Ravi Ranjan.
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35 Posts

01-23-2018

India

174 Signins

1844 Page Views

  • Posts: 35
  • Registered: ‎01-23-2018
  • Location: India
  • Views: 1844
  • Message 6 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-11, 5:26 AM

Hi! Lenovo

I am still waiting for your response & reply

---
Thanks & Regards,
Ravi Ranjan.
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2 Posts

07-11-2018

Kuwait

9 Signins

134 Page Views

  • Posts: 2
  • Registered: ‎07-11-2018
  • Location: Kuwait
  • Views: 134
  • Message 7 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-11, 8:02 AM

When I am connecting to the original charger it is showing charging slowly....and I put differydi cable also it is showing same option ....whene whe I ah e upgraded to Oreo I have this problem ....please help me....sir

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19 Posts

11-06-2017

India

49 Signins

456 Page Views

  • Posts: 19
  • Registered: ‎11-06-2017
  • Location: India
  • Views: 456
  • Message 8 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-11, 8:26 AM

Ask them in twitter 

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3949 Posts

12-01-2016

Philippines

1423 Signins

85486 Page Views

  • Posts: 3949
  • Registered: ‎12-01-2016
  • Location: Philippines
  • Views: 85486
  • Message 9 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-11, 20:22 PM

Hi Ranjan8in,

 

Sorry I missed your message. We will check the IMEI you provided. I will get back to you once I have the data to provide. Thanks for your patience.

 

-Daisy

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35 Posts

01-23-2018

India

174 Signins

1844 Page Views

  • Posts: 35
  • Registered: ‎01-23-2018
  • Location: India
  • Views: 1844
  • Message 10 of 12

Re: URGENT - Delay to Solve The Battery Charging and Other Issues After Oreo Update

2018-07-31, 15:44 PM

Hi Lenovo

  Are you here? No response. No reply? 

---
Thanks & Regards,
Ravi Ranjan.
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