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6 Posts

02-28-2019

India

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White is displayed as yellow

2019-03-07, 1:53 AM

Hello,

 

 

After I bought Lenovo K8 Note installed Andriod 8, w/o using it for day,

ever since then all White color is shown as yellow.

The yellow is so bright and is clearly visible that it makes phone unusable.

Everything, all screens/apps are yellowish in color/screen display.

 

I checked all settings, reset, format,

Installed Nov OTA update, but didnt help.

Serivce Center reinstalled OS, but didnt resolve the issue.

Serivce center showed CQAtest could display White, so what if device can display white, 

its no use as the system/OS is changing all White to yellow.

Service Center could not help further as both the IMEI was not detected by their system.

 

I have attached a photo of 2 devices side by side, left picture is other device, right is k8 note displaying same photo.

Both opened the same photo from here. White snow is yellowish.

https://unsplash.com/photos/cmKPOUgdmWc

 

Please fix this bug asap.

 

 

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5996 Posts

12-04-2017

India

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  • Message 2 of 7

Re: White is displayed as yellow

2019-03-07, 9:26 AM

Hi SriLonovo,

 

Thank you for writing to us, sorry to hear about your device ongoing issues with color contrast. This is odd, may I know from where did you purchase your device from? From when are you noticing the issue? 

 

Also, please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Lenovo Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

02-28-2019

India

11 Signins

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  • Posts: 6
  • Registered: ‎02-28-2019
  • Location: India
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  • Message 3 of 7

Re: White is displayed as yellow

2019-03-09, 8:00 AM
Hi,

Thanks for replying.

I have updated all required info in the profile.

Bought it Nov 1 2018,
It had Android 7, but I didnt use it even for a min, so i dont know if this issue existed then. Updated to 8 straight away, only to realize this Upgrade to 8 will only be a nightmare. This issue from very second after upgrade. Thought Nov OTA would resolve it, but didnt.

Since return period is over, paytm would not refund now.

Please fix this or refund.
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14293 Posts

03-05-2018

United States of America

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  • Message 4 of 7

Re: White is displayed as yellow

2019-03-12, 20:33 PM

Hi SriLonovo,

 

Thank you for updating your profile. Just wanted to make sure it has nothing to do with the display, can you please go to Settings > Display > Color Mode > Set Color Temperature to Neutral. Kindly check the "Accessibility" Settings too > Make sure "Color Correction" and "High Contrast Text" are turned off. Let us know. 

 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

02-28-2019

India

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  • Message 5 of 7

Re: White is displayed as yellow

2019-03-13, 3:03 AM

There is no such option 'Set Color Temperature' under Settings > Display > Color Mode > 

I Have Settings > Display > Color Mode > 

Standard or Vibrant .

Switching b/w both options makes color contrast a differnce, doesnt resolve issue.

 

Accessibility Settings >

Color correction, High Contrast, color inversion, all 3 already off.

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14293 Posts

03-05-2018

United States of America

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  • Message 6 of 7

Re: White is displayed as yellow

2019-03-14, 17:31 PM

Hi SriLonovo,

 

Thanks for checking. Can you share me a screenshot of your Display Settings? Can you check if it's the same in safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Best regards,
Rich
Motorola-Lenovo Support



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67 Posts

02-26-2019

India

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  • Message 7 of 7

Re: White is displayed as yellow

2019-03-15, 7:26 AM

does they give other option rather then normal and vibrant.

You and your team only know about safe mode ,clear cache ,restart and finally factory reset and then tell visit service center. 

Bro here nothing solve change your device if under return police or direcly visit service center and asked them for new device 

 

Edited: due to site rules violation -preferred language - Rich

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean and civil. Fair warning.

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