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06-11-2019

Brazil

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XT1902-2 wifi problem (change network all time)

2019-06-11, 3:39 AM

Hi Guys, My Lenovo K8 Plus have a strange behavior: cannot connect the my home wifi for more than 1 min (on the most). The cellphone change all time of network wifi. impossible use this.
my router is DIR-809 with firmware 1.09 (hardware version A2).
Model: XT1902-2
android 8.0.0
MARINO.0.V10, 2018/06/25 20:58
Kernel : 4.4.83+hudsoncm@ilclbld29 #1
compilation: OMC27.70-47
S/N : HNB49---

Anyone can help me??
Thanks!

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5996 Posts

12-04-2017

India

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Re: XT1902-2 wifi problem (change network all time)

2019-06-11, 13:48 PM

Hi JonatasDP,

 

Thank you for reporting, could you please confirm if the network is bouncing from one WiFi network to another or does it just drops? How frequently do you notice this?

 

Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


Regards,

Swaraj

Lenovo Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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3 Posts

06-11-2019

Brazil

4 Signins

82 Page Views

  • Posts: 3
  • Registered: ‎06-11-2019
  • Location: Brazil
  • Views: 82
  • Message 3 of 4

Re: XT1902-2 wifi problem (change network all time)

2019-06-15, 14:58 PM
In fact my phone can not connect so they are on Wifi networks. It is all the time alternating between registered networks. It lasts about 20 seconds and switches to another network. I've fixed it, I've removed the nets, but in any one it gives this problem.
Additionally I am putting the print of the configuration screens of my router.

Thank you very much.
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44 Posts

09-13-2017

India

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Re: XT1902-2 wifi problem (change network all time)

2019-06-16, 2:09 AM

Soon their final reply will be "Visit nearest Lenovo service centre".

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