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8 Posts

11-15-2017

India

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contacts from k8 note automatically getting deleted after few days

2017-11-15, 6:10 AM

Some of my contacts from k8 note automatically getting deleted after few days. 

Im also facing hanging problem while incoming and outgoing calls.

Could you pls explain what sort of rubbish stock software you have provided?

 

Admin note; post moved to start new thread, subject edited for relevancy

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5418 Posts

07-12-2014

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Re: contacts from k8 note automatically getting deleted after few days

2017-11-15, 13:40 PM

Hi anuj88chawla,

 

I know this could be quite frustrating but I'm ready to assist.

 

For your contacts concern, are they in sync with your Google account? If you go to your Google Contacts from a computer or laptop, are all your contacts showing?

 

For your hanging concern, can you test if this will persist in safe mode? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Let me know how it goes.

 

 

Regards,

JM

Moto-Lenovo Support

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8 Posts

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Re: contacts from k8 note automatically getting deleted after few days

2017-11-15, 14:23 PM

I found out that while I m on 4G/3G network, phone hanged while incoming or outgoing calls, but when i m on 2G network, everything works fine. Why is it so?

 

I imported my contacts recently in the morning, so auto contact deletion wud take 2 to 3 days. After that I can explain you whether contacts getting deleted from google account or not.

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Re: contacts from k8 note automatically getting deleted after few days

2017-11-16, 16:01 PM

For hanging issue, have you tested it while the phone is in safe mode, as I recommended on my earlier post? What happened? The safe mode steps will help us determine if there is a third-party app that's messing with your phone.

 

For the contacts issue, please come back to us if the issue will persist in a few days. Also, let me know if there is anything that you did differently in terms of managing your contacts.

 

-JM

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8 Posts

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India

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Re: contacts from k8 note automatically getting deleted after few days

2017-11-16, 16:41 PM

In the safe mode also, i faced hang problem  on 4G/3G network, but on 2G network everything was fine.

 

For eliminating contact issue, I downloaded Contact+ app, that solved my issue nearly a month, but yesterday I again faced auto contact deletion.

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  • Message 6 of 9

Re: contacts from k8 note automatically getting deleted after few days

2017-11-16, 19:15 PM

In this case, kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. The steps are here: https://lenovomobilesupport.lenovo.com/us/en/solutions/HT100072

 

After the reset, please make sure to test the phone BEFORE installing any of your third-party apps. Let me know if these two concerns resurface after the reset.

 

-JM

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8 Posts

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Re: contacts from k8 note automatically getting deleted after few days

2017-11-17, 7:21 AM

Today, my contacts get deleted from phone and gmail account as well. How this problem can be solved by factory reset?

 

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1 Posts

01-23-2019

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Re: contacts from k8 note automatically getting deleted after few days

2019-01-23, 15:37 PM

 my contacts from k8 plus  automatically getting deleted after few days. 

it's irritating me always ..

 

Could you pls explain what sort of rubbish stock software you have provided?

 

either you give any solution else i replace with  another phone other than Lenovo or Moto ...


 Admin note; post moved to start new thread, subject edited for relevancy


 

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3949 Posts

12-01-2016

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Re: contacts from k8 note automatically getting deleted after few days

2019-01-23, 21:23 PM

 wrote:

 my contacts from k8 plus  automatically getting deleted after few days. 

it's irritating me always ..

 

Could you pls explain what sort of rubbish stock software you have provided?

 

either you give any solution else i replace with  another phone other than Lenovo or Moto ...


 Admin note; post moved to start new thread, subject edited for relevancy


 


Have you tried the suggested steps above?

 

-Daisy

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