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6 Posts

09-09-2017

India

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hotspot over laptop problem k8 note

2017-09-09, 17:01 PM

not able to see hot spot over my laptop in lenovo k8 note . its been 2 weeks and i tried using hotspot from k8 note

no help from lenovo . needs software patch for this

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2438 Posts

12-19-2016

Philippines

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Re: hotspot over laptop problem k8 note

2017-09-11, 16:59 PM

wrote:

not able to see hot spot over my laptop in lenovo k8 note . its been 2 weeks and i tried using hotspot from k8 note

no help from lenovo . needs software patch for this


Hi ashishyadav318

 

Is it only with your laptop that you can't see your K8 Note hotspot? Have you tried connecting other devices? What is the model of your laptop? When you setup the HotSpot on your K8 Note, have you changed its name or password different from what you originally setup? 

 

Regards,
Ella
Moto - Lenovo Support

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6 Posts

09-09-2017

India

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Re: hotspot over laptop problem k8 note

2017-09-11, 17:08 PM

i did tried with other laptops . the problem remained the same. my laptoo model is hp g4-2049tx and i am using window 10 64 bit version.i did changed the name of the hotspot but removed password as advised by lenovo support team

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2438 Posts

12-19-2016

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Re: hotspot over laptop problem k8 note

2017-09-11, 21:14 PM

wrote:

i did tried with other laptops . the problem remained the same. my laptoo model is hp g4-2049tx and i am using window 10 64 bit version.i did changed the name of the hotspot but removed password as advised by lenovo support team


Hi ashishyadav318

 

Are you able to see the hotspot icon? What happened before the issue start? 

 

- Ella

 

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6 Posts

09-09-2017

India

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Re: hotspot over laptop problem k8 note

2017-09-12, 2:15 AM

yes i am.able to see the icon . i can able to use hotspot over mobile phones.but i fist noticed the problem when i  tried to connect my laptop to my phones hotspot for the first time.i didnt see my phones hotspot name on my laptop.i bought the phone 2 weeks back .i contacted the lenovo support team .they asked me ti change the frequency to 5 hz and remove the password and restart the phone but nothing helped.then they i asked me that i should try with other laptops, but o faced the same problem on other laptops too.

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2438 Posts

12-19-2016

Philippines

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Re: hotspot over laptop problem k8 note

2017-09-12, 18:52 PM

wrote:

yes i am.able to see the icon . i can able to use hotspot over mobile phones.but i fist noticed the problem when i  tried to connect my laptop to my phones hotspot for the first time.i didnt see my phones hotspot name on my laptop.i bought the phone 2 weeks back .i contacted the lenovo support team .they asked me ti change the frequency to 5 hz and remove the password and restart the phone but nothing helped.then they i asked me that i should try with other laptops, but o faced the same problem on other laptops too.


Hi ashishyadav318

 

Can you send us the IMEI and the build number via Private message? We'll have someone check this for you.

 

- Ella

 

 

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66 Posts

08-23-2017

India

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Re: hotspot over laptop problem k8 note

2017-09-13, 11:34 AM

Hotspot works pretty good for me..

1. Phones of different brand connects

2. Laptop - Dell Windows 10 x64 connects

 

Try changing the AP Band..

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6 Posts

09-15-2017

India

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k8 note hotspot issue

2017-09-15, 5:40 AM

when i turned on hotspot in my k8 note. in most of the devices ssid is not displaying. in some of the devices (laptops & mobiles) only able to see the ssid.

 

Troubleshooting done as below but no result.

 

1. hotspot tried both in 2.4 & 5 ghz bands.

2. checked without password.

3. factory reset the mobile.

 

i have no idea why ssid is visible only in some devices

 

 

Moderator comment: Post and replies merged in. Subjects not edited.

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1 Posts

09-16-2017

India

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Re: hotspot over laptop problem k8 note

2017-09-16, 17:58 PM

Hi Ella,

 

I'm facing the same issue with my device.. 

Can you pls help me to solve it?

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25 Posts

08-21-2017

India

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Re: hotspot over laptop problem k8 note

2017-09-16, 22:49 PM
Same issue. Laptop's not able to identify mobile hotspot
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