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5 Posts

11-10-2017

India

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k8 Plus launcher crashing and phone restarting

2017-11-10, 22:49 PM

Since last week my mobile is getting problem with launcher. It's often getting crashed and mobile automatically getting restart frequently please help me with solution.

 

Admin note; subject edited for clarity

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5418 Posts

07-12-2014

United States of America

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Re: k8 Plus launcher crashing and phone restarting

2017-11-13, 14:41 PM

Hi Sathis33,

 

Thanks for reaching out. We are ready to help. First, we want to make sure that there is no third-party apps that's causing this concern. Please test the phone in safe mode and let me know if this will persist. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Regards,

JM

Moto-Lenovo Support

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5418 Posts

07-12-2014

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Re: k8 Plus launcher crashing and phone restarting

2017-11-13, 14:41 PM

Hi Sathis33,

 

Thanks for reaching out. We are ready to help. First, we want to make sure that there is no third-party apps that's causing this concern. Please test the phone in safe mode and let me know if this will persist. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Regards,

JM

Moto-Lenovo Support

0 person found this solution to be helpful.

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12 Posts

03-04-2016

India

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Re: k8 Plus launcher crashing and phone restarting

2017-12-05, 17:09 PM

Hi,

 

Even my Lenovo K8 plus crashing twice in a day. not sure what is this. how to diganose the issue. what should i do after going to safe mode. 

my phone crashing and just stuck in boot screen. not sure why. it is just 2 week old phone and i m experiencing this issue for past 1 week. help me here. 

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1 Posts

05-13-2018

India

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Re: k8 Plus launcher crashing and phone restarting

2018-05-13, 14:25 PM

In safe mode, i didnt face this issue.but when safe mode is turned off,i got the problem again.pl help me resolve this issue.i bought this phone before a month.i am facing this issue from day 1.

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5418 Posts

07-12-2014

United States of America

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Re: k8 Plus launcher crashing and phone restarting

2018-05-14, 21:24 PM

 wrote:

In safe mode, i didnt face this issue.but when safe mode is turned off,i got the problem again.pl help me resolve this issue.i bought this phone before a month.i am facing this issue from day 1.


There is no way to determine which application may be causing this. I would suggest uninstalling the apps that you downloaded and installed on the phone before you started experiencing this issue. If it still persists, a factory data reset may be needed.

 

Regards,
JM
Moto-Lenovo Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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5 Posts

05-12-2018

India

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Re: k8 Plus launcher crashing and phone restarting

2018-05-15, 2:01 AM

I guess Super Backup is creating issue...

Just un click the icon " back up every time after every installation"...

It has helped me....My phone was also getting re started after every 5 minutes..

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