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Bnay
Blue Screen Again
Posts: 7
Registered: ‎03-30-2019
Location: IN
Views: 370
Message 1 of 7

sound problem

my lenovo k8 note sound is automatically off for a long period then again automatically on in a certain time.it happend during last one month periodically.the sound s are all type such as multimedia,ringtone,even phone call sound_ headphon also not given any sound. sometimes when i play any sound it give a hazzy sound then totally silence or sometime when it give sound if i touch display then sound gone.i reset my phone but doesnt resolve. ihave latest software update also.

Senior MotoAgent
Senior MotoAgent
Posts: 6,231
Registered: ‎03-05-2018
Location: US
Views: 345
Message 2 of 7

Re: sound problem

Hi Bnay,

 

Thanks for the post. I'd like to confirm, did you restore your apps after doing the reset? Try testing the audio via Lenovo Help app > Diagnostics > Run Diagnostics > Audio. Let me know the results.

 

Best regards,
Rich
Motorola-Lenovo Support

Bnay
Blue Screen Again
Posts: 7
Registered: ‎03-30-2019
Location: IN
Views: 320
Message 3 of 7

Re: sound problem

  • no i did not restore any apps and sound diagonysis also failed at lenovo help app.i am totally dipressed_someone says motherboard should be change..!!
Bnay
Blue Screen Again
Posts: 7
Registered: ‎03-30-2019
Location: IN
Views: 317
Message 4 of 7

Re: sound problem

i did not restore any apps.also i chekc sound diagonysis bt there also it did not work.
Senior MotoAgent
Senior MotoAgent
Posts: 6,231
Registered: ‎03-05-2018
Location: US
Views: 298
Message 5 of 7

Re: sound problem

Hi Bnay,

 

It looks like a hardware failure. I would recommend visiting the service center for possible repair in this case. 

 

Best regards,
Rich
Motorola-Lenovo Support

Bnay
Blue Screen Again
Posts: 7
Registered: ‎03-30-2019
Location: IN
Views: 294
Message 6 of 7

Re: sound problem

Can any one help me..!!

Totally disgusting service of Lenovo.

I only passed 3month of warranty of my Lenovo k8 note. Now it has 1. Sound IC problem(which is not present as seperate part _tell by service provider. I have to change motherboard cost same as new phone. 2.gravity sensor not working.i can't play any racing game. 3. Overheating when battery is below 40percnt.cant use for long period but I can easily make omelette on its display.

Why they served like this _no one litsenning_not servicing centre not anyone.why these type of forum and community is open..to fool people and to make money.

Listen this type of service coast you heavily_i say.

Bnay
Blue Screen Again
Posts: 7
Registered: ‎03-30-2019
Location: IN
Views: 289
Message 7 of 7

Re: sound problem

They first update my phone software.that was not an issue.now they tell me that it is sound IC problem which is not done by them as seperate IC is not provided by lenovo.i have to change my motherboard.is it possible while I only passed few days from my warranty period of one year.totaly disgusting service..!!

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