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asif23
Paper Tape
Posts: 1
Registered: ‎05-05-2019
Location: PK
Views: 113
Message 1 of 2

4g do not work

i have lenovo L38012 k5 note ,its 4g connects fine also work on other devices if i share its 4g through hotspot but in phone itself internet do not work with 4g connected , through wifi it works fine anyone know the problem?

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Senior MotoAgent
Senior MotoAgent
Posts: 5,288
Registered: ‎12-04-2017
Location: IN
Views: 87
Message 2 of 2

Re: 4g do not work


@asif23 wrote:

i have lenovo L38012 k5 note ,its 4g connects fine also work on other devices if i share its 4g through hotspot but in phone itself internet do not work with 4g connected , through wifi it works fine anyone know the problem?


Thank you for reporting, just to confirm—are you saying that 4G data does not work on your device, but works great if connect to another device via Hotspot?

 

If yes, may I know from when are you noticing this? Which carrier you are on? Is it intermittent? Does mobile data work at any time? If not, try swapping the SIM card with other carriers > make a call > remove the SIM and replace with your original SIM and try again? Let us know if this helps?

 

Regards,

Swaraj

Lenovo Support

 

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