cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Serafeim
Paper Tape
Posts: 2
Registered: ‎07-11-2019
Location: GR
Views: 325
Message 1 of 4

Lenovo K9 Note sliences after incoming calls

Hi,

I'm facing a strange issue with my K9 Note version 3.9.371ST running android 8.1.0. After answering any incoming call, ringtone volume is automatically set to minimum level. Any ideas how to fix this? Thanks a lot!

Senior MotoAgent
Senior MotoAgent
Posts: 6,285
Registered: ‎03-05-2018
Location: US
Views: 240
Message 2 of 4

Re: Lenovo K9 Note sliences after incoming calls

Hi Serafeim,

 

Thanks for posting. Are you still on the thread? I'd like to confirm, are you seeing the ringtone volume changes in the Settings?

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

Serafeim
Paper Tape
Posts: 2
Registered: ‎07-11-2019
Location: GR
Views: 227
Message 3 of 4

Re: Lenovo K9 Note sliences after incoming calls

Hi and thanks for your response,

 

yes, I keep seeing the volume change; everytime an incoming call is answered, the ringtone volume goes to near-zero, irrespective of the volume level before the call. This is present in Settings and of course through the side volume button.

Regards,

Serafim Vlachos

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,285
Registered: ‎03-05-2018
Location: US
Views: 216
Message 4 of 4

Re: Lenovo K9 Note sliences after incoming calls

Hi Serafeim,

 

That's odd. As after as isolating some of your third-party apps. Try booting your phone in safe mode and see if you'll duplicate the same behavior.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support

Check out current deals!


Shop current deals