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17 Posts

02-09-2021

Turkey

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  • Message 21 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-02-27, 4:23 AM

Please don't make simple suggestions I need solving suggestions

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1 Posts

11-23-2020

Viet Nam

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  • Message 22 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-04, 4:41 AM

I use lenovo l79031, global rom, no software updates for 5 months, please help

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17 Posts

02-09-2021

Turkey

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  • Message 23 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-04, 16:46 PM

Does your fingerprint work?

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7 Posts

02-03-2021

Egypt

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  • Message 24 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-15, 7:00 AM

Unfortunately no

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36 Posts

12-22-2020

Spain

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  • Message 25 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-15, 8:57 AM

Go to the Telegram group today we give you a solution to the footprint, be attentive to the Telegram group 🙏

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2 Posts

03-15-2021

Philippines

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  • Message 26 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-15, 15:14 PM

I think the latest update I downloaded and installed broke the fingerprint registration. The fingerprint worked fine but CANNOT ADD new ones. Unfortunately during my testing and troubleshooting I tried deleting my fingerprint to see if it would reset or help the app reset. It did not. Now I cannot register new fingerprints. This is software related. Lenovo this is my first time buying stuff from you. You better not let me down!

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2 Posts

03-15-2021

Philippines

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  • Message 27 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-15, 15:40 PM

I have found the problem. Certain apps interfere with the fingerprint registration app, most notably in the final stage of finger edge detection. It stops working prior to this stage. Workaround Until Lenovo or the App Fixes This: Uninstall the App with Fingerprint Option (in my case the incompatible app is Password in Cloud) then you will be able to register / add additional finger scans. After you are done, reinstall the incompatible app. Done! Things will work as they should.

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36 Posts

12-22-2020

Spain

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  • Message 28 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-15, 15:41 PM

You can write to me at sergiocubano1@gmail.com because I have many in the Telegram group who do not know how to solve it please 🙏

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1 Posts

03-16-2021

Thailand

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  • Message 29 of 49

My Legion phone dual not save fingerprints after finish add.

2021-03-16, 7:37 AM

Hi.

I has issue with my legion phone dual.

At first start the phone and already  add fingerprints.

But I want to use other finger to unlock my phone. I remove old fingerprints then try to add new. But after add new finger it not save!...

My step is add new finger >> input pin >> add fingerprints till finish >> confirm pin.

After that system bring me back to fingerprints & password page but my finger print is not save. It sill empty not has any finger print here.

 

Did someone got this issue? 

How to solve?

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14293 Posts

03-05-2018

United States of America

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  • Message 30 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-16, 18:46 PM

Hi Everyone,

 

So sorry if you're having this issue. I know some of you are using Pro and some are using Duel. Can you please ensure you have your profile updated with the phone model and the IMEI or serial number of the phone? See here for the instruction. Also, please try doing full factory data reset without restore. Backup important files/apps, so you won't lose them. But we recommend not restoring them when you set up the phone.

 

Please let me know what happened after. Also, are you using any screen protector? If so, please try removing it. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support






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