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15 Posts

02-26-2018

United States of America

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  • Message 31 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-18, 8:13 AM

Actually I have the same problem with no IMEI number with serial # 47b69a3a. L79031 model, system update: 12.0.201 ST. Trying to even get a Lenevo ideapad 3 to even recognize the phone to even with drivers installed can not connect to any programs you guys have. I just bought this phone from China and received yesterday. Very frustrating trying to even get the imei maybe put back on the phone that is on the package. No sim card will not read at all.

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3 Posts

03-17-2021

United States of America

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  • Message 32 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-19, 13:14 PM

I just got my Duel and have the same issue.  Frustrating to say the least.  I realy hope Lenovo rolls out a software update to correct this and the other little bugs I am noticing.

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14293 Posts

03-05-2018

United States of America

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  • Message 33 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-19, 20:02 PM

Hi,

 

I am reporting this. I will let you know if I have further instruction. In the meantime, please try doing full factory data reset without restore as suggested. See if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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15 Posts

02-26-2018

United States of America

13 Signins

61 Page Views

  • Posts: 15
  • Registered: ‎02-26-2018
  • Location: United States of America
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  • Message 34 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-21, 10:11 AM

Yes tried factory reset already. Tried rescue program and won't even pick up the phone. XDA developers do have a way to probably fix the IMEI number missing but sending mine to a shop to see if they can work out the problem. 

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15 Posts

02-26-2018

United States of America

13 Signins

61 Page Views

  • Posts: 15
  • Registered: ‎02-26-2018
  • Location: United States of America
  • Views: 61
  • Message 35 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-21, 10:15 AM
Really think it's in the chinese based android update that is on the device. Mine is from china as well.
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15 Posts

02-26-2018

United States of America

13 Signins

61 Page Views

  • Posts: 15
  • Registered: ‎02-26-2018
  • Location: United States of America
  • Views: 61
  • Message 36 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-22, 6:45 AM

This is what they are doing to the devices before sending over from China. 

Screenshot_20210321-205742.png
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3 Posts

03-17-2021

United States of America

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  • Message 37 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-22, 20:09 PM
I don't have any apps that use the fingerprint sensor for anything. No clue which app in my library would cause this 8ssue but is sure annoying.
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3 Posts

03-18-2021

United Arab Emirates

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  • Message 38 of 49

no finger print hardware detected and front camera calibration needed after !

2021-03-23, 19:34 PM

i sent the phone to a mobile shop 

he told me we will unlock my boot loader and install root 

 

now the phone is telling me that has no finger print and the front camera needs calibration 

i managed to reach the calibration place and the phone resets and the camera opens and closes after a restart 

but it says camera calibration cant be saved 

 

i am a noob tho but even when i removed the root and installed the normal software still same problem with finger print and front cam

i don't know if you find this funny but i noticed the intro movie shows a blue legion phone and when the phone start it shows the blue animated wall paper 

they used to be red before the guy messing around with it !

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14293 Posts

03-05-2018

United States of America

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  • Message 39 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-03-23, 19:43 PM

Hello Everyone, 

 

At this point, I would suggest sending the phone to service and have your phone repaired. Please get back to me if it's still the same or repair fixes it. You may check this link to see the nearest service center in your area. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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42 Posts

07-26-2021

Philippines

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  • Message 40 of 49

Re:IMEI , FINGERPRINT , BATTERY

2021-07-27, 10:31 AM

after reading a lot with the same issue, the only solution they can give is send it to service center.

this issue is due to flashing your own ROM,and accidentaly deleting a partition where fingerprint and other system files are located.the Rescue Smart Assistant is useless,tried it and it crashes whenever i plug my device on EDL mode.

 

i think lenovo should provide us resources for the lost files.so we can DIY fix this.

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