Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo PhonesLegion Phone Duel
All Forum Topics
Options

33 Posts

03-11-2021

United Kingdom of Great Britain and Northern Ireland

13 Signins

135 Page Views

  • Posts: 33
  • Registered: ‎03-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 135
  • Message 31 of 69

Re:Updates for Europe

2021-03-11, 19:09 PM

Just to add to the pile-on here, my own Legion Duel (16GB/500GB 865+ EU version, bought directly from Lenovo in the UK) didn't update OTA  either from 12.0.073 either until I used the Repair app on my PC. It's now at 12.0.086ST, and says there's no further updates which I suspect isn't accurate.

 

For one, this is dreadfully poor service for a £900 device and you need to get this fixed ASAP.

 

FYI, I also absolutely expect to get Android 11 and up on this; 2 years of updates isn't unreasonable for this kind of price. If I'd bought a Galaxy S20/21 Ultra instead for a similar price I'd have gotten major Android updates.

 

For two, the update procedure is torturous too - it helps greatly if you have 3 hands when the app tells you to hold down power, volume up, volume down *and* simultaneously insert a USB cable. It just hasn't been well thought out.

Reply
Options

1 Posts

03-17-2021

Italy

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎03-17-2021
  • Location: Italy
  • Views: 5
  • Message 32 of 69

Re:Updates for Europe

2021-03-17, 6:46 AM

I bought this smartphone with enthusiasm looking at the features and also shelling out a nice sum of money. To date I am disappointed with the numerous bugs on the device and the non-existent updates. I invite Lenovo to work in this direction if it wants to have a leading role in the field of smartphones ... otherwise forget it.

Reply
Options

13477 Posts

03-05-2018

United States of America

1276 Signins

173210 Page Views

  • Posts: 13477
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 173210
  • Message 33 of 69

Re:Updates for Europe

2021-03-17, 19:29 PM

Hi Everyone,

 

I've been asking the update plans for Lenovo Legion Duel. Please ensure you have the phone model, IMEI and your carrier in your profile. Please see here for the instruction. I need to know which of you are using the Legion Pro model and the Legion Duel. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

28 Posts

01-22-2021

Italy

18 Signins

85 Page Views

  • Posts: 28
  • Registered: ‎01-22-2021
  • Location: Italy
  • Views: 85
  • Message 34 of 69

Re:Updates for Europe

2021-03-18, 18:45 PM

@Agent_Rich you said the same at me but i just waiting you

Reply
Options

33 Posts

03-11-2021

United Kingdom of Great Britain and Northern Ireland

13 Signins

135 Page Views

  • Posts: 33
  • Registered: ‎03-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 135
  • Message 35 of 69

Re:Updates for Europe

2021-03-20, 11:47 AM

Ok, done - IMEI and serial no. Are in the profile now.

Reply
Options

3 Posts

03-20-2021

United Kingdom of Great Britain and Northern Ireland

5 Signins

30 Page Views

  • Posts: 3
  • Registered: ‎03-20-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 30
  • Message 36 of 69

Re:Updates for Europe

2021-03-20, 21:33 PM

Joining this thread as exactly the same issue.

 

UK Legion Duel [L79031] - 16GB/512GB - On the EE network.

 

Would not update from 12.0.070 ST without following the procedures above.

Now same issue, stuck with no updates available, but with version 12.0.086 ST.

Oh and to boot, I need to setup the whole phone again as google backups can only restore so far!

 

Security updates have gone from August to September... better, but feel this is not acceptable in my daily driver!

I have updated my profile, as specified, also.

 

 

Is it possible to use the Android 11 update in English [12.5]?

 

Eagerly awaiting support!

 

Adam

 

Reply
Options

13477 Posts

03-05-2018

United States of America

1276 Signins

173210 Page Views

  • Posts: 13477
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 173210
  • Message 37 of 69

Re:Updates for Europe

2021-03-22, 19:06 PM

Hi,

 

Thanks. I will forward the details. From what I can see the software versions are different based on the country/region of the phone. I'll let you know if you have further information.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

33 Posts

03-11-2021

United Kingdom of Great Britain and Northern Ireland

13 Signins

135 Page Views

  • Posts: 33
  • Registered: ‎03-11-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 135
  • Message 38 of 69

Re:Updates for Europe

2021-04-09, 10:27 AM

My parents' Motorola G8s were just updated to Android 11, and together they cost less than half what my Legion Duel did.

 

What's the progress on updates for the Legion phones so far ?

Reply
Options

7 Posts

04-09-2021

Spain

9 Signins

70 Page Views

  • Posts: 7
  • Registered: ‎04-09-2021
  • Location: Spain
  • Views: 70
  • Message 39 of 69

Re:Updates for Europe

2021-04-09, 12:14 PM

It has been a week since I bought the duel phone in Spain, but seeing this forum and how your company ignores the European public, I am going to return it to the store and buy a rog phone 3 and I will make a video on YouTube talking about nobody buying any  Lenovo smartphone in Europe, who have ignored us and do not update their smartphones, in addition to the complaint that I will make to the consumer ombudsman in my country.

Reply
Options

28 Posts

01-22-2021

Italy

18 Signins

85 Page Views

  • Posts: 28
  • Registered: ‎01-22-2021
  • Location: Italy
  • Views: 85
  • Message 40 of 69

Re:Updates for Europe

2021-04-09, 14:25 PM

@Agent_Rich now that you launch duel 2, can we have updates and android 11 for legion 1 ? Or we are so poor to spendt 1000€ for an unupgradable device?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms