04-14-2012 05:12 AM
I purchased a B320 in January 2012 and all was well but now I am getting blue screen shutdowns every day or so. So far nothing has been lost but I dont know what to do about it. I see someone has had a simular problem and it was solved by turning off the Bluetooth facility. I dont have anything Bluetooth but have no idea how to turn it off. Help- I am not very technical .
04-16-2012 06:03 AM
Hello samgram and welcome to community,
Please refer to the mentioned below web link which can guide to turn off/on Bluetooth.
This is not exactly for IdeaCentre B320 but you can take reference.
04-16-2012 09:14 AM
Please check if service pack 1 is installed, to check right click on My Computer and select properties.
Download service pack 1 from here
Please share detail about Blue screen error as it will help to know the issue.
04-16-2012 12:30 PM
At present I am on my laptop as the bluescreen happened several times and my B320 failed to start. The error message I got is as follows:
BC Code: f4
BCP2: FFFFFA800692 C060
BCP3: FFFFFA800692 C340
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
Problem EventName: Blue Screen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1036
Then when it tried to repair itself I got the following message Root Cause Found:
Unknown Bugcheck:Bugcheck f4.Parameters=ox3,Oxfffffa80052ac060,Oxfffffa80052ac340,Oxfffff800031e6660.
Repair action: System Restore
Repair Action: System files integrity check & repair
Result: failed Error Code = OX2
I have no idea about all this but I have got into the Lenovo again but it crashed again after 3-4 minutes so I dont know if I would have the chance to do anything on it.
Do I need to speak to someone at Lenovo as it looks as if I will maybe need to send it back? (I bought it through Amazon)
Thank you for trying to help