04-10-2017 12:28 AM
Ideacentre AIO 70022ISH
OS: Window 10
I was using my computer when it suddenly went to a blue error screen and said, "Video Schedule Internal Error". I have seen numerous others reporting this same problem with no responses.
This computer is less than 2 months old. I know, Lenovo, that you are aware of what the problem is. You need to let us know why this is happening. And, IT WILL BE FIXED UNDER YOUR WARRANTY!
No what is causing this issue? Are you guys selling us lemons?
04-10-2017 01:29 AM - edited 04-10-2017 01:31 AM
The error is probably due to an outdated, or defective Intel Graphics driver on your system, and can usually be fixed by installing an updated Intel driver, either from Lenovo, or directly from Intel if needed.
AIO 700-22ISH All-in-One (ideacentre) (You can either update drivers manually, or run the System Update scan from the page below.)
Identify Your Intel® Graphics Driver Version
04-10-2017 04:48 AM
Lenovo Support is woefully behind in making available graphics drivers to cure the display function's serious weak point in the 700 AIO series. Just this morning, in an effort to stay up to snuff with the "latest and greatest" from Lenovo, I was advised to download a "new" Intel 530 graphics driver, version 126.96.36.19900, which was posted to Lenovo Support in November 2015!
My current driver is Intel version 188.8.131.5227, dated March 2017. I have not had a problem with video since I started installing current graphics driver versions directly from the Intel website. These "non-Lenovo customized" drivers are what you should be using to cure your video ills. Note, however, that you will need to install the new driver manually, since Lenovo has blocked automated installations except from Lenovo. No big deal in doing so, however, and the manual install instructions are right there on the Intel website. Good luck! Get with the program, Lenovo!
04-10-2017 11:15 AM - edited 04-10-2017 11:21 AM
Device Manager gives the following:
INTEL(R) HD GRAPHICS 510
Driver Provider: Intel Corporation
Driver Date: 11/11/2016
Driver Version: 184.108.40.20650
While retrieving this information, I noticed under the events tab (in driver properties) in the information box was the following: Device PCI\VEN_8086&DEV_1902&SUBSYS_363617AA&REV_06\3&11583659&1&10 requires further installation.
What exactly would need futher installation, it seems to me that it is either installed or not installed..... ....
Anyway here is what i got at the Intel website:
A customized computer manufacturer driver is installed on your computer. Contact your computer manufacturer for the latest driver.
According to the Lenovo website, there is no available update.
This is not the first incident on the computer regarding graphics. On two occasions, i recieved a message stating the paintdotnet (my graphics program) was no longer being allowed to access graphics hardware. (hmmm, really? a graphics program thats not allowed to access graphics hardware! What a joke!)
As a response to whether i was playing a game or browsing... a 2 month old computer shouldn't be having fatal errors unless i was throwing it out the window....... which i may do! (I had actually just finished playing a game and was preparing to shut down the computer.
I have called lenovo regarding an issue and was told i'm not allowed to use phone support, or live chat, I have to use Best Buy..... according to best buy, this is a software issue and not covered by lenovo's warranty. No way am I paying what best buy geek squad charges, especially for what appears to be a known issue prior to them selling the computer.. Come on lenovo, I am on disability, the money you recieved from me was not just rebudgeted, I have to cut back on necessities.... I'm getting really upset.
04-10-2017 06:52 PM
Try this driver from Intel, which is much newer than the one on lenovo's website.
Intel® HD Graphics 510
How to manually install the drivers, which will bypass the "A customized computer manufacturer driver is installed on your computer" message.
Alternatively, you can uninstall the current driver, making sure to check the box to "Delete the driver software for this device" (which my be corrupted). This will force Windows to use the default driver included in Windows temporarily, and allow you to re-install the Lenovo driver fresh and see if that resolves the error.
How to completely uninstall the currently installed Intel Video driver