09-14-2017 02:19 PM
I love this computer, but I recently developed touch screen problems which required disabling it. Pity, because I use it extensively for drafting.
I have 3 year On-Site repair Warranty. It has been 3 weeks and I was informed that the 4 parts required are unavailable.
The only option being offered is for me to return the unit for a refund, as there are no comparable replacements for it.
This is frustrating, since I cannot find any AIO on the market anywhere with an I7-6700 and the rest of the features this otherwise great computer has. (F0BE006RUS)
I know other variants came with a UHD display. Are the UHD parts (if available) interchangable with the original FHD system?
I am hoping somehow to keep this computer, and find it hard to believe that they could sell so many versions of this for over a year and not have any repair parts to work with.
What good is buying a warranty for REPAIR when a REFUND is the only remedy?
09-14-2017 03:11 PM
Welcome to the Community Forums.
Similar to most OEM, this was what the warranty agreement contracts both parties in such event.
"What Your Service Provider Will Do to Correct Problems:
....... If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price."
As it is hard to let go of a good machine, it can be a fair deal for us consumers to have the option to have our money back and take an opportunity to look for a better machine to match our needs.
Hope this help answer your query.
09-14-2017 03:30 PM
It sounds frustrating. The difficulty for the computer makers is the fact that they are often at the mercy of suppliers. On something like a touchscreen, they come from a few manufacturers and sometimes, they switch over to making new screens and no longer manufacture the previous model. On things like disks or SSDs, they tend to be made longer than a warranty runs. On motherboards, they can be "re-manufactured", by replacing failing chips, but screens tend to need total replacement.
09-14-2017 03:54 PM
Thanks for your reply. Actually, though this is a quandry, my phone support from Lenovo has been excellent.
Getting a full refund for a computer I have been using for 1-1/2 years is quite fair.
I just wish Lenovo was carrying something similar to replace it.
I would love to save this baby.....It is my 2nd AIO and is truly a superlative machine.
09-14-2017 04:00 PM
Thanks for your reply. I know, suppliers are a PIA. Hell, I'm tempted to tear this one down and fix it myself, but I am afraid of going down the rabbit hole of throwing money down the drain, if there are additional unknowns down the road that there are no parts for either.
Do you or anyone else know what problems were so endemic with this series that they killed it??
09-14-2017 05:01 PM - edited 09-14-2017 05:52 PM
I think they just simplified the line. You might look at the AIO 910 or AIO y910 (larger than yours) or the AIO 510s (a little smaller). My wife uses a Yoga home 900, which is one model older than the AIO 910 and it's a really nice machine