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04-09-2013

Sherborne

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B540p Win8 - TV Tuner AverMedia H339 cannot find a TV channel

2013-04-09, 19:39 PM

This is my 2nd B540p with a AverMedia H339 Analog/DVBT tuner card that cannot find any TV channels when it scans. Driver is 2.2.64.80. This one again is straight out of the box and I have tried it on 3 separate Digital TV points in the house with different TV cables (all which I know are working items as my normal TV and USB WinTV dongle works on them).

The device manager is showing no errors and the AverMedia software appears to work ok as it goes through the motion of scanning channels both analog and digital but does not pick up any signal. There are no newer versions of the TV tuner driver on the Lenovo download site, so I am assuming the .80 is the latest. Help or is this another one I have got to send back?

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7 Posts

04-02-2013

London

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Re: B540p Win8 - TV Tuner AverMedia H339 cannot find a TV channel

2013-04-09, 20:46 PM

I don't have cable tv, but have you tried going into AverMedia TV Player settings - tv - configure analogue tv signal, then set signal type to 'cable' and checked 'apply all' before scanning for channels?

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4 Posts

04-09-2013

Sherborne

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Re: B540p Win8 - TV Tuner AverMedia H339 cannot find a TV channel

2013-04-10, 18:22 PM

I have tried that as an option. I know I am getting a signal from my cable as I have attached a WinTV dongle to it and connected USB to my laptop and I am getting TV channels. It has got to be something to do with either the AverMedia H339 TV card or the software. This is the same problem with the other B540p that I returned. The Software whilst scanning does not pickup any signal/channels. The Lenovo helpdesk who I ran this morning were not much help as said that I should have a TV button on the side of the machine, which I do not. I guess it will be another B540p going back to Amazon and I will buy a HP or Dell as I think the Lenovo support is rubbish and the Quality Assurance is missing, if it ships PC's without checking the likes of TV tuner cards to see if they actually work.

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805 Posts

01-09-2012

GB

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Re: B540p Win8 - TV Tuner AverMedia H339 cannot find a TV channel

2013-04-10, 19:07 PM
have you tried the windows media center for tuning in the tv i got a b520 and had to tune it in with that rather than the software that came with it
Thx dave

yoga 2, lenovo b540
3 custom gaming pc systems
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4 Posts

04-09-2013

Sherborne

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Re: B540p Win8 - TV Tuner AverMedia H339 cannot find a TV channel

2013-04-10, 20:05 PM

Thanks for the advice, however I am running Win 8 and I would need to upgrade to Win 8 Pro which would cost me £100.00. I do not see why I should have to use another App when the one supplied by the OEM (AverMedia) should work on Win 8 with it own AverMedia H339 card. Unless somebody from Lenovo can provide support to get this to work, I will be ringing them tomorrow for a RTM number to return it. This product should work straight out of the box and since this is the 2nd one I have had with the same issue, I am not convinced a 3rd or 4th one is going to work either. I need this for my Business and I simply cannot afford the hassle of being provided with defective/untested products.

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805 Posts

01-09-2012

GB

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Re: B540p Win8 - TV Tuner AverMedia H339 cannot find a TV channel

2013-04-10, 22:04 PM
sorry had windows 7 on the b520

could try http://xbmc.org/
Thx dave

yoga 2, lenovo b540
3 custom gaming pc systems
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4 Posts

04-09-2013

Sherborne

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Re: B540p Win8 - TV Tuner AverMedia H339 cannot find a TV channel

2013-04-22, 16:50 PM

After many times and minutes on the phone to Lenovo support it turns out that although Lenovo have shipped the B540p with a TV card and software installed, It should have not been sold as TV ready as it only had Windows 8. The AverMedia H399 card will only work currently with Windows 8 Pro pack (Windows Media Center). Its own drivers do not work, be them Windows 7 or 8. I managed to get a refund of Amazon.com for the cost of Windows 8 Pro Pack (they supplied the PC as TV ready).

Windows Media Center is now installed and I now have digital TV channels. Problem solved. To be quite honest if you are going to ship a PC with a TV card and software installed then it should work. If it requires an upgrade to the operating system then it really should be installed on the PC before shipping or at least there should be a disclaimer stating that the Pro version is required to run the TV card.

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