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Error code

2019-03-21, 14:17 PM

I did a hardware scan and I got a result code WCP23E000-W07XSF. Could anyone tell me what this means and what I need to do about it.

thank you.


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Re: Error code

2019-03-21, 15:53 PM

Greetings and welcome to the Lenovo forum,


Could you provide what component that error code was flagged for?


Just a bit of info that I have figured out is that running Lenovo's hardware scans after a Windows Restart will always produce a motherboard USB fault positive error code but if ran after a Windows Shout down I get no error codes and pass with green good to go every time.


Edit: Lenovo should look into why this happens and fix their software.


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United States of America

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Re: Error code

2019-03-21, 18:36 PM

It is not an error code; it is a completion code that is related to your particular machine.  If you call support, they will ask for the code and it will let them be sure you actually ran the diagnostics.


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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