English Community

Lenovo DesktopsLenovo All In One (AIO) Desktops
All Forum Topics
Options

1 Posts

05-07-2011

Mumbai

3 Signins

22 Page Views

  • Posts: 1
  • Registered: ‎05-07-2011
  • Location: Mumbai
  • Views: 22
  • Message 1 of 3

Extremely frustrated with Lenovo support

2011-05-07, 4:48 AM

Hi,

 

Am having Lenovo Ideacenter B300 PC under Warranty. It developed display issue.

Logged complaint with Lenovo Call center- 4270213424 on 27th April.

Engineer visited and sent pics of LCD to local support contact in Mumbai

They said they have sent the pics to lenovo and i would need to buy LCD which would cost me Rs. 16,000 where total PC cost was Rs. 29,000.

But I have  no communication from Lenovo to confirm this. I have asked local support contact in Mumbai to send me communication from Lenovo but they would not send saying it is confidential.

 

And to top it the call center no. 1800 3002 9929 option 3 for status check of complaint is pathetic.

Music will ring for hours. Not even a message that you will be answered in some time

 

Does Lenovo have any escalation matrix where I can report this sorry state of affairs.

 

My mail at lenconsumer@in.ibm.com remains not replied.

 

This experience leaves me with a very bad impression of Lenovo support.

 

Can somebody look into this

Reply
Options

2446 Posts

04-11-2011

Malaysia

1300 Signins

16673 Page Views

  • Posts: 2446
  • Registered: ‎04-11-2011
  • Location: Malaysia
  • Views: 16673
  • Message 2 of 3

Re: Extremely frustrated with Lenovo support

2011-05-10, 3:02 AM
hey parvez123,

could you pm to me the following details ::

Name:
Mobile:
Email:
MTM [machine type model]:

(IdeaPad Series - http://consumersupport.lenovo.com/UserFiles/NB%20label(1).jpg , look at the Type xxxx-xxx)

S/N:
Date of Purchase:
Case Number : (if any)






WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!



Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.
Reply
Options

1 Posts

04-26-2013

Bihar

2 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎04-26-2013
  • Location: Bihar
  • Views: 9
  • Message 3 of 3

Re: Extremely frustrated with Lenovo support

2013-04-26, 11:19 AM
hey,
i loged the call on 16.4.13.
call loged no.:-7005244348
sr:- cb19222202
for adaptor but i didn't get any adaptor yet.
how can i work without adapter please give reply...for this call
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save