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onishi
Blue Screen Again
Posts: 2
Registered: ‎10-28-2016
Location: TH
Views: 634
Message 1 of 3

Lenovo AIO C40-30 : found blue screen HMI_HARDWARE_FAILURE

I bought this AIO desktops 2 set   They include "Windows 10"

but somedays for both Pcs while using

we suddenly found the blue screen with message NMI_HARDWARE_FAILURE.

 

Then we restarted the windows, then it works as normal.

 

I contacted to Lenovo support team.

they said , there is no problem with Hardware. and not to continue to support anymore.

 

Is there anyone found this issue and solution to fix the problem?

 

I've to solve this problem by myself.

 

Regards

JDGillis
Bit Torrent
Posts: 3,183
Registered: ‎12-11-2015
Location: US
Views: 613
Message 2 of 3

Re: Lenovo AIO C40-30 : found blue screen HMI_HARDWARE_FAILURE

It is caused by hardware failure, but determining what component is failing would require Lenovo to examine the crash dump file created when the BSOD occurred.   In some cases the hardware failures are so sudden that even a crash dump file is not created, and often such hardware failures are intermittent, but they are certainly not normal, and point to a defective component in the computer none the less.  

 

The only fix is to determine what piece of hardware in the computer is failing and causing the BSOD, so if the system is still under warranty, you may need to insist strongly that they stand behind their warranty and do some troubleshooting, or simply replace the defective computer entirely.

 

Good Luck,.

onishi
Blue Screen Again
Posts: 2
Registered: ‎10-28-2016
Location: TH
Views: 605
Message 3 of 3

Re: Lenovo AIO C40-30 : found blue screen HMI_HARDWARE_FAILURE

Thank you for the reply

I contacted to lenovo support thailand but it was very poor suggestion to do.

the several step ,they require to request the log and it was difficult for end user to do.

and Lenevo Thailand always defense the hardware was no problem. if need more investigation, please take it to Lenovo shop.

 

so finally I donated the one lenovo AIO to children school to use. give them the experience with Lenovo product

at least everyone will be able understand what Lenovo Thailand will support evenif have the onsite warranty.

Finally children school able to make the decision whether Lenovo product should be selected for using in the office/school or not.

 

However I will take it to Leveno shop for more investigation.

 

 

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