05-21-2018 05:24 AM - last edited on 05-21-2018 06:42 AM by Majestic
I have Lenovo C50 purchased 17 August 2015 running on Windows 10.
There has been some Windows updates that run really slow today. After updates the screen go to black and when I try to switch it on I only get first lback screen with Lenovo sign.
I have tried plug it out and back .Didint help
Does anybody know what can I do ?
PS. Not sure how long is warranty on it ?
Mod's Edit: Additional information added to Subject line for clarity of issue.
05-23-2018 04:00 AM - edited 05-23-2018 04:00 AM
Hello and welcome to the Community,
A service tip has been released addressing a black screen issue after updating to RS4 / 1803. I think in your circumstance it would certainly be worthwhile following the steps for the solution offered. Please let us know the outcome.
Thanks in advance
English Community Leader
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05-23-2018 04:10 PM - edited 05-23-2018 06:21 PM
I have the exact same problem on my Lenovo C50-30 purchased in July 2015. After a big Windows patch was applied the night before, I was greeted the next morning with black screen and LENOVO logo in the middle (no cursor or animation). Rebooted many times but same outcome. Keyboard works, I can get into bios but that's it. The suggested fix (above) requires booting into safe mode but can't do that on this side.
Found this suggestion to disable the 'Lenovo Service Engine' ...
... which miraculously returned my Lenovo to resume the prior patch update process where I remember it seemed stuck last before I went to sleep. "Working on updates 75% ... Don't turn off your PC...." ... in just a few minutes, it's already at "84%" ... Went for a walk, it was done when I came back.
Windows 10 update completed!
Next I wonder if I need to turn Lenovo Service Engine back on?